Managing disconnection from work

Managing disconnection from work

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Managing disconnection from work

example flexible working arrangement

The impending legislated right for workers to disconnect from work outside their contracted working hours has the usual subjects again yelling that “the sky is falling” on employers.

The thrust of the proposed changes is to discourage employers from making unreasonable contact with or demands on their employees outside their contracted working hours, to provide for people to be paid for time worked outside their contracted working hours and to have access to the Fair Work Commission to make their employer stop making unreasonable connection with or demands on them outside their contracted working hours if the Commission finds the employer to be doing so.

There will be exceptions such as if the contact is due to an emergency or for welfare purposes. People who have roles that require them to be on call as a normal feature of their job won’t be an issue as long as the connection is reasonable in that context.

It has also been made clear by the Minister that it would be reasonable to contact relevant employees if a worker did not attend work and the employer needed someone to take their place or for normal rostering purposes.

Of course, if the contact is unreasonable, that might well constitute an unreasonable job demand in any case and therefore constitute a risk arising from a psychosocial hazard under Workplace Health and Safety laws.

Do you need to contact your employees outside their contracted working hours?

For the vast majority of workplaces, the answer is probably “no, other than in the case of an emergency or for welfare purposes” – just what the proposed legislative change says.

Sure, there will be times when you are working into the night and want to get an email off to an employee for their  attention when they come in in the morning ….. but you don’t need them to see it tonight so either delay sending it until the morning or use the scheduling facility on your email service for it to automatically go to the employee’s inbox at the start of their day in the morning.

It really is that easy to manage in most cases.

What about if the employee wants a flexible working arrangement?

One of the arguments that the naysayers are putting up is that this right to disconnect will adversely affect employers’ willingness to offer flexible working hours or hybrid working arrangements.

One of the things that should be covered off in the discussions and agreement about a flexible working arrangement is how communications and connection are going to be managed by the employer and the employee.

For example, let’s say a single mum who is an accounts clerk asks for a flexible working arrangement under which she would work from 9.30 am to 2.30 pm each day and from 8.00 pm to 9.30 pm each night so that she could manage her parental responsibilities in the morning up to school drop off time and from school pick up time through to the children’s bedtime. She might come into the office in the day and do the night work from home.

The arrangement with the night work might be that she can perform tasks which do not require interaction with others (eg data entry, accounts processing, etc) but that anything requiring contact with another person is to be done either by a scheduled email issuing the following morning or deferring that item until she came into the office the next day. 

You should Include that communications protocol in the flexible working arrangement agreement to ensure that it is understood and complied with.

And guess what? That pattern of hours of work becomes that employee’s contracted hours of work so there isn’t an issue of a need for that employee to disconnect in any case because they are working.  

Again, it really is that simple to manage in most cases.

Do you really want to be contacting your employees outside their contracted hours?

Because we live in such a digitally connected “look at it now” world, if you send something to an employee outside their contracted working hours, there are many who will not be able to resist having a look.

If, by having a look, that raises something for them that creates some level of anxiety and that in turn interferes with their state of mind and/or their sleep and/or their leisure time/rest and recovery and/or the relationship with their partner……..well, do you really want an anxious, tired, sleep deprived employee coming into work the next day?

The answer should be self-evident.

Other considerations

As noted above, a failure to ensure that there is no unreasonable connection with employees outside their contracted working hours could give rise to risks associated with psychosocial hazards and Workplace Health and Safety laws require employers to exercise a positive duty to eliminate or control such risks. There are a number of psychosocial hazards that could come into play in this regard. We have a blog and explainer video on each of the 14 psychosocial hazards on our website – you can access them here

Additionally, the Fair Work Commission has just begun a review of modern awards with respect to “Work and Care” and the issue of disconnection from work will no doubt be a prominent issue in considerations in that review. See https://ridgelinehr.com.au/award-review-on-work-and-care-underway/

We will keep you informed of further developments as they occur and ensure that we tell you what the real effects of legislative changes are rather than what the scaremongers would have you believe.

If there is anything here that resonates with you and you would like to explore further, give us a call on 0438 533 311 or email enquiries@ridgelinehr.com.au. We would love to have a chat about it.

 

 

 

 

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Award review on “work and care” underway

Award review on “work and care” underway

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Award review on “work and care” underway

example flexible working arrangement

Yesterday, the Fair Work Commission commenced its new “Work and Care” Review of Modern Awards which, on face value, could bring about the most substantial and biggest range of changes to our modern awards for decades.

When modern awards were created back in 2009, they were essentially a merger and rationalisation of thousands of pre-existing Federal, State and Enterprise-based awards leading to the 121 modern awards that we have today. 

This “Work and Care” Review has its origins in a Senate Inquiry into Work and Care established in 2022 which led to the Minister for Employment and Workplace Relations instructing the President of the Fair Work Commission to initiate the review.

The Fair Work Commission has issued a discussion paper which sets out the terms and process of the review and addresses relevant recommendations made by the Senate Committee and some other matters. It also has a comprehensive set of questions on the variety of matters to be considered in the review. You can access the report here.

The Senate Committee’s recommendations

Here is summary of the relevant recommendations of the Senate Committee as presented in the FWC discussion paper which shows how far reaching changes could be:

  • An enacted right to “disconnect from work” enabling and supporting productive work from home and flexibility of work, protecting workers’ rights to disconnect from their job outside their contracted hours, reinforcing that right with employers and applying a positive duty on employers to reasonably accommodate the right wherever possible;
  • Amending the Fair Work Act to provide improved rostering rights for employees and, in particular, working carers, by requiring employers to implement rostering practices that are predictable, stable and focused on fixed shift scheduling (eg fixed times and days) and increasing employers’ existing obligations to genuinely consider employee views including working carers on the effects of roster changes and  other work arrangements;
  • Conducting a work value case in care sectors including early childhood education, aged and disability care and sectors covered by the SCHADS Award with a range of entitlements specifically mentioned eg payment for work-related travel time, administrative responsibilities and essential training and a minimum shift call-in time;
  • Extending the definition of “immediate family” for carer’s leave purposes to include any person who has been a member of the employee’s household for at least 18 months, an employee’s children including adopted, step and ex-nuptial children, an employee’s siblings or the siblings of an employee’s spouse or de facto partner or any other person significant to the employee to whom the employee provides care;
  • Consideration be given to the adequacy of existing leave arrangements including separate carer’s leave and annual leave;
  • Reviewing access to and compensation for paid sick leave and annual leave for casual and part-time workers;
  • Requiring employers to provide at least two weeks’ notice of roster changes, to genuinely consider employees’ view on the impact of roster changes and to accommodate the needs of employees plus an employee “right to say no” to extra hours with protection from negative consequences;
  • Reviewing the operation of the 38 hour week with consideration of stronger penalties for long hours and other possible ways to reduce them including through the work health and safety system to ensure safe working hours;
  • Introducing an enforceable “right to disconnect from work, restricting employers from communicating with workers outside their contracted hours except for emergency or welfare reasons plus increase penalties for wage theft for unpaid additional hours;
  • Introducing mandatory annual reporting of companies with 20,000 or more employees in Australia on workplace practices to ensure roster justice and flexible working arrangements and related collection of data on requests for flexible working arrangements made and shift roster changes;
  • Developing a new statutory definition of casual employment that is restricted to work that is genuinely intermittent, seasonal or unpredictable and restricting the use of “low base” contracts, ensuring part-time employees have access to regular and predictable patterns and hours of work with consideration of penalty rates for work outside contracted hours;
  • Developing standard definitions of full-time and part-time employment for inclusion in the Fair Work Act 2009;
  • Undertaking a review of standard working hours with a view to reducing the standard working week.

Please remember that these are just recommendations which are to be considered in the review being undertaken by the Fair Work Commission. Some of the items require legislative change and that would be up to the federal government to negotiate through Parliament. So it will be a while before we know exactly what any award or legislative changes that flow from the Senate Inquiry will look like in real terms.

What this all means

The last year and a bit have delivered far more change in workplace relations law and employment rules via legislation, modern award reviews and decisions made by the Fair Work Commission and the Courts than we have seen in years.

This review tells us that we can expect more of the same in the years ahead.

The other element here is the WHS one that is noted in relation to extended working hours but equally links the positive duty to eliminate or control psychosocial hazards, many of which can be connected to some of the recommendations of the Senate Inquiry – eg around remote work, organisational justice, reward and recognition, job demands, etc.

The positive duties are progressively being rolled out across the country via State and Territory legislation.

For this reason, it is important to consider the agenda here in that broader context and the smartest way to do that is to consider whether any of the issues raised here are demonstrative of an issue in your workplace and the need for you to do something about that.

Conversely, have a think about whether you already accommodate some of the items raised here or perhaps you could actually do so. Remember that the Fair Work Act and modern awards provide minimum standards and there is nothing that should stop you from considering what you might be able to offer more than those in any way.

Given the challenges that we have in both accessing the talent we need for our businesses and looking after our own and our employees’ wellbeing, anything we can do over and above those minimum standards helps us on both counts.

You could also consider negotiating an enterprise agreement with your employees delivering on some of those above award benefits and using that as a public validation of your commitment to your people/your Employer Value Proposition. There might also be some changes that you want to make that are not allowed for under the relevant Award and so an enterprise agreement might be useful legally validate and protect desired changes.

We will monitor developments in the review and communicate further as and when developments occur.

If there is anything here that resonates with you and you would like to explore further, give us a call on 0438 533 311 or email enquiries@ridgelinehr.com.au. We would love to have a chat about it.

 

 

 

 

CONTACT US

Ridgeline Human Resources Pty Ltd
ABN : 24 091 644 094

enquiries@ridgelinehr.com.au

0438 533 311

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Because it is PEOPLE BUSINESS

Because it is PEOPLE BUSINESS

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Because it is PEOPLE BUSINESS

example flexible working arrangement

A few months ago, I attended a business breakfast where the owner of a HR consulting business was presenting on the HR essentials that she believed every business needs to nail the HR stuff.

What was put forward was a holy triumvirate consisting of an employee handbook, position descriptions and employment contracts – put them in place and you are covered was the message that she gave. Could it really be that simple?

These are all useful tools and they are all in my toolkit but they are just tools – they aren’t solutions.

So my answer to that question is a resounding “no, it is far from that simple!”.

Over the years, I have spoken with lots of HR practitioners who told me that they can write policies and procedures and employment contracts and job descriptions. When I put on my SMB owner’s hat and ask them why I would want more paperwork, many struggle to answer the question.

You see the problem is that, in the corporate world, these types of document are often seen as solutions rather than what they really are – just tools. The thinking is that we just do a new policy, run an education program to tell people what the new rules are and we have covered things off – problem solved! No it isn’t and this is one of the reasons why the new positive duties to eliminate sexual harassment and psychosocial hazards have been introduced.

SMBs are all about people and relationships – sure you need some process but it is mostly about how a small team works together (provided of course that you give them the right tools to work with).

SMB owners aren’t commonly experts on employment law or relationship management or mental health and well-being or neuroscience and this is the stuff that they really need help with ie it is PEOPLE BUSINESS and quite a range of it.

What should you as an SMB owner be looking for in a HR consultant?

Here are my thoughts – someone who:

  • Knows their stuff when it comes to Fair Work and other employment laws and modern awards and legal due process and
  • Exercises curiosity with emotional intelligence and excellent listening skills to really understand issues and perspectives and
  • Is creative in tailoring the right solutions for the situation, the team and the business and
  • Has the flexibility to wear different hats (eg as a coach or consultant or contractor or counsellor) as appropriate to the situation and
  • Acts with integrity and earns the trust of the business owner and team members and
  • Acts with kindness and compassion to help and support people and
  • Has an established network of quality employment lawyers and other specialists to help with specific issues and
  • Has a sense of humour and enjoys a bit of fun along the way. 

If your HR Consultant ticks all of those boxes, you have a good one.

If they don’t, perhaps you should give us a call on 0438 533 311 to see how we might be able to help you better with your PEOPLE BUSINESS. 

 

 

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ABN : 24 091 644 094

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0438 533 311

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“Same job same pay” has limited impact

“Same job same pay” has limited impact

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“Same job same pay” has limited impact

example flexible working arrangement

The “Same job same pay” amendment to the Fair Work Act that is publicised as affording a labour hire worker the same pay as a worker directly hired by the host business is in but how extensive will the impact be.

Despite the very loud public outcries from some business organisations that this will be disastrous for business and reduce flexibility and productivity, the reality is that most organisations will not feel any impact at all.  

Like many of the Albanese Government’s workplace relations reforms, they are designed to redress perceived imbalances in certain situations and sometimes they are limited to particular industry sectors.

What does the legislative change mean? 

Applications can be made to the Fair Work Commission for a Regulated Labour Hire Arrangement Order through which the FWC can direct that an enterprise agreement applying to the host business in relation to its direct employees can be extended to also cover labour hire workers doing the same work as that  covered by that enterprise agreement.

In essence it means that the Fair Work Commission can order a labour hire firm to pay its employees the same monetary entitlements that apply under an enterprise agreement to workers employed by the host organisation (ie the business that the labour hire firm provides labour hire workers to). 

So it follows that your business will not be directly affected by this change if:

  • if you don’t have an enterprise agreement and/or
  • if you don’t use labour hire in your business and/or
  • if yours is not a labour hire business and/or
  • for other than labour hire businesses, if you are a small business employer with 15 or less employees.

There is quite a bit of detail on exemptions and rules and we don’t propose to go into that here. What we mainly want you to know is that this legislative change will have little if any impact on most organisations.

Plus,  because these Regulated Labour Hire Arrangement Orders cannot legally take effect until 1 November 2024, there is also plenty of time for the few really affected organisations to adjust to this new regime.

If you are using labour hire or are providing workers to perform work for another business and you want to check on your situation re this legislative change, give us a call on 0438 533 311. 

 

 

CONTACT US

Ridgeline Human Resources Pty Ltd
ABN : 24 091 644 094

enquiries@ridgelinehr.com.au

0438 533 311

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TELL US WHAT YOU NEED HELP WITH

New rules for fixed term contracts

New rules for fixed term contracts

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New rules for fixed term contracts

example flexible working arrangement

Do you utilise fixed term contracts in your business?

If so, you will need to comply with new controls on fixed term contracts that the Federal Government has legislated under the Fair Work Legislation Amendment (Secure Jobs, Better Pay) Act 2022.

The changes take effect from 6 December 2023.

Limits on fixed term contracts 

The legislative change limits the use of fixed term contracts for the same role to a maximum of  two years (including renewals) or two consecutive contracts – whichever is shorter.

So, for example, if an employee has two back-to-back fixed term contracts of 6 months each, the maximum engagement on fixed term contracts would be 12 months because there are two contracts and the aggregate period is less than 2 years.

On the other hand, if an employee had two back-to-back contracts of 18 months each, the maximum period of engagement would be 2 years.

Once an employee continues in employment beyond the available limit on fixed term contracts, they will be deemed to be a permanent employee.

The new rules will only apply to new contracts entered into on or after 6 December 2023 but any pre-exisiting fixed term contract will count for the purposes of assessing whether there have been more than two contracts.

Exceptions

There are a range of exceptions that allow fixed term contracts beyond these limits and these include:

  • performing a discrete task for a fixed period,
  •  apprentices and trainees,
  • undertaking essential work during a peak demand period (such as a harvest),
  • temporarily replacing another employee on long leave (such as parental or workers compensation leave), or
  • where the employee has a remuneration level above the high income threshold ($167,500 from 1 July 2023).

Any such exceptions will have to be genuinely necessary and appropriate for the particular circumstances.

Exemptions also apply where fixed term contracts are permitted by an applicable modern award, and the Minister can make regulations to exempt certain types of contracts, for example toaddress sector specific arrangements.

Dispute resolution

Where employees and employers have a dispute about a fixed term contract that cannot be resolved at the workplace level, the Fair Work Commission is empowered to resolve them via conciliation, mediation or consent arbitration. In addition, the Federal Circuit and Family Court of Australia and Magistrates Courts can deal with disputes under the small claims procedure.

Fixed Term Contract Information Statement

Employers are required to provide a Fixed Term Contract Information Statement (the Statement) to all employees entering a fixed term contract. The Statement will be developed by the Fair Work Ombudsman and will set out details on the fixed term contract limitations, exceptions and the dispute resolution procedure. 

Conclusion

If you use fixed term or maximum term contracts in your business, you need to review those against the new rules and ensure that your policies and processes and contracts comply with the new legislative requirements.

If you are going to continue using fixed term contracts, you need to ensure that your processes include provision of the Fixed Term Contract Information Statement to be produced by the Fair Work Ombudsman. 

Need help?

  • Give us a call on 1300 108 488 to arrange your free first consultation to see how we can help with advice and support on this or any other HR matter

CONTACT US

Ridgeline Human Resources Pty Ltd
ABN : 24 091 644 094

enquiries@ridgelinehr.com.au

0438 533 311

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Relationships matter

Relationships matter

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Relationships matter

example flexible working arrangement

There are lots of organisations around who say: “people are our greatest asset” but, when we have a good look inside them, we sometimes struggle to see how that tenet is actually being lived in practice 

It isn’t unusual to find that organisations can invest a lot in policies, procedures, surveys and metrics and individual development and performance management and still not get the cultural and performance outcomes that they are looking for.

As much as all of that investment in systems, processes, data and resources is important, we are also dealing with human beings and, to a significant degree, the return on those investments is dependent on people’s ability and engagement to utilise those resources and to collaborate with each other.

Yet it is rare that we find that relationships feature significantly, if at all,  in performance or development management processes.

If people are your greatest asset, why is that?

The simple reality

In any job that I do, there will be people whom I rely on for certain inputs that I need to do my job and there will be other people who rely on me for certain outputs from me  to do their jobs, 

Anyone who has implemented lean quality systems understands process mapping and internal customer/supplier relationships and how important they are for getting work processes right with minimal waste and optimal efficiency.

But those relationships are between human beings ie the people or teams who are those customers and suppliers.

How effective are you in assuring that the people in those process chains understand their interdependencies, have the training and resources (including time) to play their part and are supportively held accountable for doing that?

When people arrive

Whether you call it induction or onboarding or orientation or some other name, that new experience when someone joins your organisation has a profound impact on how quickly the new starter settles in and becomes productive and what they think about the culture of their new workplace and whether they will be happy there.

Typically, what we see in this entry program is a lot of stuff around rules and administration and compliance and the physical workplace and work processes/systems and sometimes some stuff around desired organisation culture, values, vision, mission, etc

There might be someone appointed as buddy but we don’t often see anything really constructive in key relationships ie the people this person is going to rely on for stuff and the people who this person is going to rely on to do their stuff.

Given what we have already said about the importance of people, wouldn’t it make sense to help the new starter to understand these key relationships and interdependencies as soon as possible?

We recommend including meetings with each of the people that the new starter is going to have a key relationship with and asking that person to answer 3 questions for the new starter:

  • What their role is
  • What they rely on the new starter for
  • What the new starter relies on them for  

Just spending a little time up front on properly inducting a new starter into their key relationships can make such a positive difference to them and their development and the relationships……..and, of course, on their performance and the realisation of return on investment.

Why people leave

There is a mountain of research out there about why people leave organisations. Gallup says people leave managers, Culture Amp says that may be the case sometimes but it is more about leadership and development opportunities. Others says that money and recognition  are key issues.

I think that, in the main, people leave problematic relationships just as happens in other elements of life. That might be that I don’t think that my manager appreciates or supports me or it might be that I don’t see positive leadership that I respect and want to follow. It might be that I have outgrown the organisation and it isn’t able to provide me with the meaning that I need from work or meet my personal growth needs. Or it could be that there is one of more  internal relationship(s) that are negatively affecting me.

There is a lot that we can influence in all of that by investing in relationships with our people and having open and regular conversations with them so that we become aware of how they are feeling and can act to address any issues for them.

Of course, there are occasions when someone just gets an offer that you can’t match and they think it is too good to refuse or they leave for other reasons such as to start a family or their own business or some other personal endeavour or to retire. If the relationship is sound, those people will be advocates for you as an employer and sometimes people find that “the grass isn’t greener” and “money isn’t everything” and they might just come back if you leave the door open

There have been a couple of times in my career when, on announcing my resignation, my boss responded: “Why are you leaving? We had big plans for you”, Of course, I didn’t know of those plans because they hadn’t told me about them ie they had not invested in the relationship with me.

Don’t let that happen with your people.

The new positive duty regime

This year we are seeing the introduction of positive duties to eliminate or control psychosocial hazards and, guess what……..a lot of those psychosocial hazards are related to the quality of relationships.

Four of those are pretty obvious – “violent and aggressive behaviour”, “bullying”, “harassment including sexual harassment” and “conflict and poor workplace relationships and interactions”.

However, if you explore a number of the other psychosocial hazards, you will find that relationships have a lot to do with the risks associated with the particular hazard – for example, relationships between management and workers or between workers in the same or different businesses or between a company, its people and its customers to name a few. 

So, a key part of meeting the new positive duty is to assess relationship risk and put in place appropriate control measures.  

Of course, engaging your people in that conversation and building positive relationships is actually part of that process and the solution.

Conclusion

So investing in relationships is important because “relationships matter” – to staff engagement and wellbeing, to staff retention , to productivity and for legal compliance.

 So why wouldn’t you do that?

 

Need help?

  • Give us a call on 1300 108 488 to arrange your free first consultation to see how we can help with advice and support on this or any other HR matter

CONTACT US

Ridgeline Human Resources Pty Ltd
ABN : 24 091 644 094

enquiries@ridgelinehr.com.au

0438 533 311

PARTNER LINKS

TELL US WHAT YOU NEED HELP WITH