On and from 1 January 2020, National Disability Insurance Scheme (NDIS) and certain children’s services providers come under the Portable Long Service Benefits Scheme.
From that date, an activity funded by the NDIS, as well as services provided by licensed children’s services and approved providers under the Education and Care Services National Law, are included in the scheme as community services work.
This means that eligible employers, with workers undertaking these types of work, will need to register with the Portable Long Service Authority by 31 March 2020.
More information is available at https://www.vic.gov.au/portable-long-service-community-services-sector
- Established homewares market leader who are still growing
- Friendly team environment with strong family values
- Convenient location near Eastlink with off street parking
Do you have excellent customer service skills? Want to work in a better workplace where people come first and with good pay and conditions? Hands up!!
Our client is a market leader in wholesale wall art and homewares in both local and international markets.
The business has been around for over 40 years and is continuing to grow with over 40 staff located at company headquarters in Melbourne’s outer eastern suburbs.
There is also new investment occurring to take the business to the next level and to make it an even better place to work.
Customer Services and Sales Administration is a pivotal role in this business.
As a member of the Customer Service and Administration team, you will use your excellent customer service skills to assist customers via phone and email communications. You will also be involved in general sales administration and data processing as well as helping out with events and other office tasks as needed.
The attributes that you will need to be successful in the role are:
- Excellent relationship management skills
- The ability to listen and communicate effectively both verbally and in writing
- Competency in data processing and use of MS Office programs
- Good learning capabilities with the capacity to develop and use knowledge of company products and processes to efficiently meet business and customer needs
- Attention to detail and accuracy in recording
- A strong sense of personal accountability with the ability to manage your own workload and determine priorities
- A team player who is transparent, supports others and actively participates in team activities.
Ideally, you will bring with you a number of years of success in similar functions in a wholesale trade environment.
There is a very competitive remuneration package on offer for the right candidate.
You will also be working in a family orientated business where people are valued and supported and you will have the benefits of a modern well-lit office environment with off street parking, just a few minutes from Eastlink.
It really is a better place to work.
How to apply
You will show us that you really want this job by providing a cover letter that specifically addresses each of the attributes listed above as well as your resume. Send them to firstname.lastname@example.org.
The Fair Work Ombudsman has been very busy in 2018/19 and that is only likely to ramp up further this year and in the future.
Here are all the numbers direct from www.fairwork.gov.au
Need help in understanding and complying with your obligations as an employer – contact us for a no obligation and free chat
It seems that the pace of change in workplace relations keeps accelerating just like it does in other aspects of business and life.
Part of our role is to keep you informed about changes in your responsibilities as an employer so here are the “heads ups” on what’s changed from 1 July 2019 and a few other things that you need to be aware of.
Increases in national minimum wage and award rates
The Fair Work Commission increased the National Minimum Wage (for award-free employees) and award rates by 3% effective from the commencement of the first full pay period commencing on or after 1 July 2019. More information available at the Fair Work Ombudsman who publish pay guides and have a pay calculator tool.
Increases in unfair dismissal and high income thresholds
The high-income threshold under the Fair Work Act 2009 has increased to $148,700 (employees who earn more than this and are not covered by an award or have signed a high income declaration are not eligible to make unfair dismissal claims).
Also the maximum payout for unfair dismissal claims (which is equivalent to 26 weeks’ pay)has increased to $74,350.00.
Superannuation contribution cap
The maximum superannuation contribution base will increase from $54,030 to $55,270 per quarter meaning that the maximum contribution per quarter under the Superannuation Guarantee (9.5% of ordinary time earnings) from 1 July 2019 is $5,250.65.
Portable long service leave for some industries
The Victorian “Long Service Benefits Portability Act 2018” comes into effect from 1 July 2019.
From that date, workers in the community services, contract cleaning and security industries will be entitled to portable long service leave for all service in the industry regardless of how many employers they might have or for how long they work for an individual employer in the industry. This is funded by an Employer Levy to apply to the Portable Long Service Benefits Scheme as follows:
- 1.65% for community services
- 1.80% for contract cleaning
- 1.80% for security
Reductions in Sunday penalty rates in some awards
The final set of reductions in Sunday penalty rates which have occurred over the past few years in various hospitality and retail awards take effect from 1 July 2019. The awards are:
- Fast Food Industry Award 2010
- Hospitality Industry (General) Award 2010
- General Retail Industry Award 2010
- Pharmacy Industry Award 2010
Fair Work Information Statement
Under National Employment Standards, all new employees must be provided with a Fair Work Information Statement which explains a range of workplace rights and where to go for assistance with those. This has been updated and the new version that must be provided to new employees from 1 July 2019 and instructions on how to issue it can be accessed below.
There have been other recent changes and more coming on a range of employment matters including:
- Labour hire licensing and user obligations
- Casual conversion
- Leave to deal with family and domestic violence
- Flexible working arrangements and appeal rights
- Victorian long service leave rules
- Termination of employment provisions in awards
- Increases in casual penalty rates in retail award
The Bottom Line
With all of this change, you want to ensure that you have access to competent professional advice on workplace relations and compliant employment contracts, policies and procedures.
We are of course happy to help. If that is something that you want to explore, please contact us.
Hoping you have a great 2019/2020 year.