Why most businesses struggle with positive duties

Why most businesses struggle with positive duties

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Why most businesses struggle with positive duties

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The introduction of positive duties relative to both sexual harassment and related behaviours and psychosocial hazards is resulting in quite a bit of confusion for small business owners in particular.That is understandable and here is why and what to do about it. 

The problem

Last week, I attended the Workplace Health and Safety Expo at Jeff’s Shed along with thousands of others working in or interested in what’s new in workplace health and safety.

Many of the presentations were in or around d the subjects of psychosocial hazards and psychological safety.

And a majority of the exhibitors were selling tech solutions, many of which were said to help you to meet your positive duties re psychosocial hazards.

We know that the regulators have opted to apply the risk management model that has been used for decades as the foundation for control of psychosocial hazards.  

The reality is that one of the reasons that the positive duties have been introduced has been that the traditional risk management model hasn’t worked in management of risks from psychosocial hazards.

Why is this so?

There are good reasons for that. We need to do it differently because you can’t create psychological safety and meet the positive duty with deficit thinking.

That’s what the traditional risk management approach is – what’s wrong, who and what caused it and how do we fix it. 

If people think that they will be blamed or disciplined if they put their hand up, they won’t feel psychologically safe …… and that means that you can’t actually meet the [positive duty obligation.

So are you going to get out the compliance hammer and do it the old way or are you going to turn the light on for everyone to see what good looks like?

How can we help?

We saw this problem coming over a decade ago and we went looking for and found a stack of tools that can help you meet your compliance obligations for real and build great employee engagement and psychological safety.

Our Practice Leader, Peter Maguire, is available to facilitate discussions with your management group or your Safety or Consultative Committee to work through these questions and tailor the right approach for your business and your people.  If you would like to know more about this, please let us know via the “Tell us what you need help with” Form below.

 

CONTACT US

Ridgeline Human Resources Pty Ltd
ABN : 24 091 644 094

enquiries@ridgelinehr.com.au

0438 533 311

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Our HR Triage Service

Our HR Triage Service

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Our HR Triage Service

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Do you need assistance with an HR issue but don’t know where to go? Should you go to the Fair Work Ombudsman or to an employment lawyer or a workplace health and safety specialist or a HR consultancy? Need someone to help you find the right option for your business and your circumstances? That’s where our HR Triage Service comes in. 

What’s the problem?

We have been helping organisations of all sizes and industries with HR matters for 26 years and there are a few key lessons that we have learned along the way:

  1. Employment and safety law and modern awards and related employer obligations and exposures get more complex and harder to manage every year.
  2. That’s just gone up a notch with the introduction of positive duties in relation to psychosocial hazards and sexual harassment and gender-based behaviour plus the emergence of hybrid working in recent years.
  3. Similarly, areas which in the past might have been seen as specific to WHS or to HR or to zones like equal opportunity are now crossing multiple jurisdictions requiring multi-faceted and integrated management.
  4. And, of course, people have an amazing capacity to give us surprises and new challenges to address which is added to by the creative capacity that AI brings to the conversation.
  5. Plus there are all of the challenges that people have today in a less secure world with political upheaval, global tensions, mental health and financial stress adding to the mix.

And we know that the pace of change just gets faster and faster.

All of that gives rise to a difficult question for SMBs: “Where do I go to access the support that I need for the particular issue that I have in such a complicated landscape?” 

Trying to answer that question can be very costly in time, money and worry.

How can we best help?

Over the past year, we have undertaken a review of how we operate in helping our clients with the full range of HR needs (PEOPLE BUSINESS) as well as continuing to develop and deliver value through our PosWork suite of positive psychology based interventions and our new multi-media communications arm, Flashtales Creative.

With that review came the realisation that we have over many years developed a robust network of generalist and specialist service providers across the full spectrum of HR, WHS and related services – lawyers, consultants, mediators, injury management services and more.

One of the strengths that we have is our ability to diagnose the problem and identify the intervention options for the particular enquiry.

So, rather than try to be the everything HR service ourselves, it makes more sense for us to leverage our network and our diagnostic abilities to provide clients with the right service and connection. 

What’s in it for you?

You don’t have to waste your time and money searching for a solution to a need that you probably don’t fully understand yourself.

And you can rest easier knowing you can “phone a friend” to do that for you – call 0438 533 311 or fill out the “Tell us what you need help with” form below.

 

CONTACT US

Ridgeline Human Resources Pty Ltd
ABN : 24 091 644 094

enquiries@ridgelinehr.com.au

0438 533 311

PARTNER LINKS

TELL US WHAT YOU NEED HELP WITH

Beyond Compliance: The Construction Culture Standard

Beyond Compliance: The Construction Culture Standard

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Beyond Compliance: The Construction Culture Standard

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A few years ago a Construction Industry Culture Taskforce was established via a collaboration between the Australian Constructors Association and the NSW and Victorian Governments with the help of a few academic experts. That has led to the creation of a Culture Standard for the industry with the aim of improving the character of the industry relative to mental health, gender equality and life balance 

Background

As the construction industry faces mounting pressure to deliver critical infrastructure, it has reached a crossroads. Issues like chronic overwork, high suicide rates, and a severe lack of diversity are no longer just “part of the job” – they are systemic risks costing the Australian economy approximately $8 billion annually.

That’s why the Construction Industry Culture Taskforce (the CICT) was formed – to look at what the key barriers are that need to be overcome to create a better industry culture and to devise ways to overcome these barriers.

That work undertaken by the CICT has led to the release of the 2025 Culture Standard for the Construction Industry. This framework is designed to move the industry from “whispering” about health to making it a core pillar of project success.

 What is the Culture Standard?

The Culture Standard is a procurement-based framework that establishes clear requirements for how construction projects should be managed to prioritise people. It is built upon three interrelated pillars:

  • Wellbeing: Prioritising mental health through stigma-free support programs and schedules that manage workload pressures. 

  • Time for Life: Ensuring workers have adequate rest by targeting a 5-day work week (5 days in 7), capping hours at 50–55 per week, and providing consecutive days off 

  • Inclusion & Diversity: Creating workplaces free from offensive material, providing proper amenities, and setting transparent targets to increase female participation and close gender pay gaps.

Why was it developed?

The industry’s current performance in these areas is among the poorest in Australia. Key drivers for the Standard include:

  • The Wellbeing Crisis: Construction workers face suicide rates double the national average, with 75% reporting high stress.

  • The Diversity Gap: As the most male-dominated industry in the country, construction is missing out on a massive talent pool during an acute labor shortage.

  • The Productivity Myth: Research from CICT pilot projects proved that reducing hours does not harm productivity; instead, a rested workforce is safer and more efficient.

How will it be used?

The CICT’s goal is for the Standard to become a mandatory part of public sector procurement and the Australian Constructors Association has been lobbying governments to adopt it for that purpose. This would mean that:

  • Clients (government agencies) would prioritise the Standard in requests for tenders.
  • Contractors would need to demonstrate exactly how they will meet the Standard’s requirements as part of their bid.
  • Compliance would be monitored throughout the project life cycle, from delivery to handover.

How to implement the Culture Standard

Successful implementation requires a shift in how projects are planned and led:

  • Project Scheduling: Instead of 6- or 7-day site operations being the default for workers, schedules must be built around a 5-in-7 model with “healthy programming” that allows for recovery.

  • Flexibility Plans: Each project must develop and promote a specific “Project Flexibility Plan” to support workers with personal and family commitments.

  • Leadership Commitment: Leaders must move beyond “safety banter” and proactively advocate for the Standard, ensuring mental health first aiders are available and that gender-biased hiring is eliminated.

How this interacts with positive duties

In recent years, new positive duties have been legislated federally and by each State and Territory to eliminate or reduce risks from psychosocial hazards. Many of these hazards relate directly to the three pillars in the standard (wellbeing, time for life and inclusion and diversity).

A positive duty to prevent sexual harassment and gender-based behaviour and related victimisation and workplace environmental factors is also in place under both federal land State legislation.

So there are already multiple statutory duties on employers and others to address the issues that the Culture Standard has been developed to fix.

Other related duties

In addition to those positive duties, organisations with 100 or more employees have to lodge annual returns on Gender Equality/Pay Gaps with the Workplace Gender Equality Agency and this year, organisations with 500 or more employees have to provide plans detailing targets and action plans for improvement against these targets.

The WGEA publishes information on every respondents’ pay gap each year.

Our thoughts

We have been providing HR service to construction businesses for over 25 years and we are well aware of the challenges that the industry has in each of the 3 pillars in the Culture Standard.

We believe that the right approach to addressing the positive duties to eliminate or reduce risks from psychosocial hazards and to prevent sexual harassment and gender-based behaviour will go a long way towards addressing the matters contained in the Culture Standard.

Mostly, it requires a fundamental change in the way that industry stakeholders think and act. That starts with government and major (head) contractors in how they design work and engage others (eg sub-contractors and other service providers). Educating them and creating a psychologically safe environment for them to engage in the conversation and be part of the solution is critical.

How we can help

Ridgeline HR has been helping organisations including many construction businesses with compliance and cultural matters since 2000.

We have a strong record of working effectively with Government and with industry associations as well as in conducting compliance and cultural assessments of client organisations.

We can help you to design and implement an integrated cultural change program that will address your obligations as set out above and will help you to demonstrate that your organisation meets the Culture Standard. 

Our Practice Leader, Peter Maguire, is available to facilitate discussions with your management group or your Safety or Consultative Committee to work through these questions and tailor the right approach for your business and your people.  If you would like to know more about this, please let us know via the Contact Form below.

 

CONTACT US

Ridgeline Human Resources Pty Ltd
ABN : 24 091 644 094

enquiries@ridgelinehr.com.au

0438 533 311

PARTNER LINKS

TELL US WHAT YOU NEED HELP WITH

Psychosocial hazards – what and where

Psychosocial hazards – what and where

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Psychosocial hazards – what and where

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One of the challenges for employers who operate across different States and Territories is that each of them have their own laws and regulations on a variety of matters including Workplace Health and Safety. It is often the case that there are differences in obligations in different places which does make life that bit more difficult. So what has happened with the new positive duty to eliminate or reduce risks from psychosocial hazards? 

The Background

Way back in 2022, Safe Work Australia published the Model code for managing psychosocial hazards at work providing the foundation for new positive duty regulation on risks associated with psychosocial hazards. Then each State and Territory and the Commonwealth separately developed their own codes which are enforceable via their own legislation and regulations. And, of course, with a few noteworthy exceptions, they each decided to do their own thing by redefining what the typical psychosocial hazards are.

What’s the same?

Tasmania, the Australian Capital Territory and the Northern Territory sensibly stuck with the 14 psychosocial hazards prescribed in Safe Work Australia’s model code which are:  

  1. (High or low) job demands
  2. Low job control
  3. Poor support
  4. Lack of role clarity
  5. Poor organisational change management
  6. Inadequate reward and recognition
  7. Poor organisational justice
  8. Traumatic events or material
  9. Remote or isolated work
  10. Poor physical environment
  11. Violence and aggression
  12. Bullying
  13. Harassment including sexual harassment
  14. Conflict or poor workplace relationships or interactions

What’s different?

The Commonwealth Government (as an employer/PCBU) and other States and Territories legislated some differences for their jurisdictions as set out below:

Commonwealth of Australia

  • Prescribes 17 psychosocial hazards
  • Has added 3 additional psychosocial hazards namely “Fatigue”, “Job insecurity” and “Intrusive surveillance”

New South Wales

  • Prescribes 16 psychosocial hazards
  • Separation of “Job demands” into “Role overload (high workload or job demands)” and “Role overload (low workload or job demands)
  • Separation of “Poor support” into “Poor support from supervisors and managers” and “Poor coworker support”

Queensland

  • Prescribes 16 psychosocial hazards
  • Has added hazard of “Fatigue”
  • Separation of “Harassment including sexual harassment into two hazards of “Harassment” and “Sexual harassment and sex or gender based harassment .

South Australia

  • Prescribes 15 psychosocial hazards
  • Has added “Fatigue”

Victoria

  • Prescribes 16 psychosocial hazards
  • Has added additional psychosocial hazard of “Gendered violence”
  • Has divided “Job demands” into “High job demands” and “Low job demands”
  • Has replaced “Harassment including sexual harassment” with “Sexual harassment”
  • Has replaced “Poor physical environment” with “Poor environmental conditions”

Western Australia

  • Has prescribed 20 psychosocial hazards
  • Has added a psychosocial hazard of “Poor leadership practices and workplace culture”
  • Has added a psychosocial hazard of:”Poor or no policies and procedures”
  • Has added further a psychosocial hazards of “Fatigue”, “Insecure work” and “Burnout”
  • Has separated “Remote or isolated work” into two hazards of “Remote work” and “Isolated work”
  • Has replaced “Poor physical environment” with “Adverse environmental conditions” and expanded it to cover “Adverse natural events”

So there is quite a bit of variation in the specific matters covered or how they are expressed or grouped from one jurisdiction to another.

What should you do?

If you operate across multiple jurisdictions (ie you have people working in different States or Territories) you might want to consider taking an aggregated approach whereby you assess and manage risks arising from all of the psychosocial hazards listed in the various jurisdictions to your whole organisation.

For example, if you have employees in Victoria and New South Wales, you might:

  • add “Gendered violence” from Victoria, 
  • separate the “Job demands” into high and low and “Remote and isolated work” into remote and isolated as NSW has done
  • look at “poor support” through the two lenses of “supervisors and managers” and “coworkers” provided for in NSW 
  • add “Harassment” as per the “Harassment including sexual harassment” applying in NSW to the “Sexual harassment and sexual and gender based discrimination” from Victoria 

Remember that what each of the State and Territory regulators is enforcing are “minimum standards” so going beyond those shouldn’t be a problem – it should be seen as going “above and beyond”.

Perhaps more importantly, it gives you one framework to cover all of your people across all of those jurisdictions and that should be a positive for employer and employee alike.

Need a hand with managing your positive duty to eliminate or reduce risks from psychosocial hazards? Tell us what you need via the Contact Form below.

 

CONTACT US

Ridgeline Human Resources Pty Ltd
ABN : 24 091 644 094

enquiries@ridgelinehr.com.au

0438 533 311

PARTNER LINKS

TELL US WHAT YOU NEED HELP WITH

Webinar – Exercising Your Positive Duty With Positivity

Webinar – Exercising Your Positive Duty With Positivity

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Webinar – Exercising Your Positive Duty With Positivity

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ABOUT

From 1 December 2025, all Victorian businesses have a new positive duty to eliminate or reduce psychosocial hazards and that involves a lot more than just doing a risk assessment and updating your policies. It also provides a great opportunity for business leaders and HR and WHS professionals to generate real and lasting cultural change with strong employee engagement and psychological safety.

Peter Maguire, Practice Leader at Ridgeline HR and PosWork will be discussing this with Catie Paterson from Blue Kite Consulting. They share decades of experience in the HR field and are experts in workplace relations and related compliance as well as in positive psychology based workplace cultures and change management. When you blend all of that together, you’ll get much more than the same old risk management spiel on psychosocial hazards and they’ll teach you how to address the positive duty with positivity using a strengths-based approach with some practical exercises to boot.

DATE

Monday 10 November 2025 11:00 AM – Tuesday 11 November 2025 12:00 PM (UTC+11)

Bookings at https://www.trybooking.com/DGREZ

 

 

 

CONTACT US

Ridgeline Human Resources Pty Ltd
ABN : 24 091 644 094

enquiries@ridgelinehr.com.au

0438 533 311

PARTNER LINKS

TELL US WHAT YOU NEED HELP WITH

Dealing with the positive duty to prevent sexual harassment

Dealing with the positive duty to prevent sexual harassment

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Dealing with the positive duty to prevent sexual harassment

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As people will be aware, there has been a huge amount of publicity on the subjects of sexual harassment and gender inequalities in recent times and there are significant changes that have happened or are about to happen in multiple jurisdictions.

Arrival of positive duties

One of those changes is the relatively new positive duty to prevent sexual harassment, sex discrimination and gender-based behaviours which became enforceable under the Commonwealth “Sex Discrimination Act 1984” in December 2023.

The Australian Human Rights Commission has compliance and enforcement powers whereby it can enter workplaces for inspections, interview staff and initiate prosecutions for breach of that positive duty.

We have also seen new positive duties to eliminate or control risks associated with psychosocial hazards which include sexual harassment and gender-based behaviours become operative in most States and Territories of Australia under Workplace Health and Safety laws. It has recently been announced that this will happen in Victoria late this year and there is already a panel of Psychosocial Hazard Worksafe Inspectors operating in Victoria.

What difference do positive duties make?

The traditional approach to dealing with such issues as sexual harassment has been to have a policy to express commitments, procedures for dealing with issues and training to educate people on expectations and then to act on any complaints or breaches reported.

That has proven to be ineffective in preventing sexual harassment.

The positive duty means that organisations now have to conduct risk assessments to determine whether there are any hazards that give rise to risks of sexual harassment and related behaviours and, if there are any such hazards, to implement appropriate control plans, much as has been required for physical WHS risks for many years.

Risk factors in construction

Here are some of the risk factors that are featured in publications by the AHRC:

·       most of your workers are men

·       most of the supervisors or managers in your workplace are men

·       your business involves interacting with third parties (such as clients, customers and/or others)

·       you employ casual staff and/or workers on short-term contracts

·       your workplace is very hierarchical

·       your workplace lacks diversity

·       your workplace is isolated or remote

·       your workplace is divided by gender (for example, women in the office, men ‘on the tools’)

·       alcohol is consumed, especially at work social events

·       you and/or your staff do not understand sex discrimination, sexual harassment, and other unlawful behaviours

·       disrespectful behaviour is generally accepted or common in your workplace

·       you don’t have a policy or code of conduct which sets expected standards of behaviour

·       you have not responded appropriately or held people accountable for unlawful behaviours in the past (or have not applied a policy or code of conduct consistently).

How many of those risk factors are present in your workplace? If you are in civil construction, probably most of them.

The Australian Human Rights Commission Framework

The AHRC has developed a set of 7 standards for complying with the positive duty in preventing and responding to sexual harassment and related behaviours and these are:

1.    Leadership

2.    Culture:

3.    Knowledge

4.    Risk management

5.    Support

6.    Reporting and response

7.    Monitoring, evaluation and transparency

There is some excellent guidance material available at https://humanrights.gov.au

The Leadership Standard

Of those 7 standards, the one that has been called out as the most important is “Leadership” because that is where it all starts.

The standard describes the leadership responsibilities as follows:

1.     Senior leaders understand their obligations under the Sex Discrimination Act and have up-to-date knowledge about relevant unlawful conduct.

2.     Senior leaders are responsible for ensuring that appropriate measures for preventing and responding to relevant unlawful conduct are developed, recorded in writing, communicated to workers and implemented. Senior leaders regularly review the effectiveness of these measures and update workers.

3.     Senior leaders are visible in their commitment to safe, respectful and inclusive workplaces that value diversity and gender equality. They set clear expectations and role model respectful behaviour.

‘Senior leader’ refers to any person with responsibility for the management and governance of the organisation or business.

In a small organisation or business, this will usually be the owner and any manager.

In larger organisations and businesses, this will usually include the board (or equivalent), chief executive officer (CEO), executive leadership team (ELT), partners or executive manager.

Senior leaders hold ultimate responsibility and accountability for the governance and legal compliance of their organisation or business.

They are responsible for their own actions, the actions of those who they lead and influence, allocation of resources, oversight of compliance and shaping the broader workplace culture.

They set the ‘tone from the top’ – meaning that what they say and do gives a strong message to workers about what is acceptable, important and valued.

What the Australian Institute of Company Directors has to say

The Australian Human Rights Commissioner called on the AICD to help in education of directors about sexual harassment, its drivers and things that they need to be doing to meet their duties as directors in this context.

The AICD has developed: “A director’s guide to preventing and responding to sexual harassment at work”. In essence, it follows the 7 standards published by the AHRC. It also notes some really important questions that Boards should be considering including:

·       Do all directors have an adequate understanding of workplace sexual harassment and its drivers?

·       Are you confident directors’ personal communication styles and behaviour model the desired culture?

·       Do you discuss this at board level?

·       Are you comfortable that the board understands the dynamics and prevalence of sexual harassment in the organisation and how it relates to the organisational culture?

·       Does the board, or relevant board committee, consider workplace sexual harassment risks in overall risk management and governance?

So, you can see that the expectations of senior leaders go a long way beyond just putting policies in place – they need to be leading from the front and that starts at board level.

The Queensland development

From 1 March 2025, if a risk has been identified, employers must also implement a comprehensive, written prevention plan that identifies risks, control measures for managing these risks if elimination is not practicable and the process for consulting with employees during its development.

Employers will need to consider specific worker, workplace and work environment characteristics, such as lack of diversity or isolated work, which may heighten the risk of sexual harassment and sex or gendered-based harassment occurring in their workplace.

In essence, this means that any business needs to conduct a risk assessment in line with regulations and the Code of Practice and develop a control plan on how each identified risk will be mitigated.

This applies to all Persons Conducting a Business or Undertaking which has people working in Queensland.

New jurisdictions at the Fair Work Commission

The FWC has been able to issue stop sexual harassment orders for some years, but it isn’t a jurisdiction that saw a lot of activity for the simple reason that, unless the alleged perpetrator was still working in the organisation, there was essentially nothing to stop, and often cases could fail to result in any action on jurisdictional grounds.

If the alleged sexual harassment happened after 6 March 2023, the FWC can also conciliate on sexual harassment disputes and either issue a certificate to allow a court application to proceed or arbitrate itself and has powers to award compensation among other things. 

Conclusion

The challenge starts with senior leadership in our organisations which means, in an industry such as ours, it predominantly starts with the men in those senior leadership roles, whether on boards or executive teams in larger organisations or business owners and managers in smaller ones.

And the process starts with understanding the truths about sexual harassment and gender-based behaviours, what drives them and what impacts they have on people plus what your obligations as a senior leader involve.

Beyond that, it is playing your part individually and collectively to drive the cultural change that is necessary to make the industry a psychologically and emotionally safe place for people and women in particular.

Who is up for that challenge?

This article was originally produced for CCF Victoria’s Bulletin publication.

Please call us on 0438 533 311 or email enquiries@ridgelinehr.com.au if you want to explore how we might be of assistance.

 

 

 

CONTACT US

Ridgeline Human Resources Pty Ltd
ABN : 24 091 644 094

enquiries@ridgelinehr.com.au

0438 533 311

PARTNER LINKS

TELL US WHAT YOU NEED HELP WITH