Is an enterprise agreement the answer?

Is an enterprise agreement the answer?

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Is an enterprise agreement the answer?

Wouldn’t it be great if you could simplify compliance with modern awards and related matters?

If you could tailor content to your workplace?

If you could have everyone on the same terms of employment?

Guess what – you can do all of those things and more in an enterprise agreement.

What is an enterprise agreement?

An enterprise agreement is an agreement made between an employer and a group of employees on wages and conditions of employment for that group of employees.

They can be made with all or some employees in a particular enterprise and have to be approved by the Fair Work Commission.

They can incorporate modern awards that have application to the group of employees or they can exclude those modern awards, totally replacing them.

How are they made?

The process starts with the issue of a Notice of Representational Rights which informs the employees concerned that their employer wants to make an enterprise agreement and that they have the right to be represented in negotiation of that agreement.

Employees nominate one or more people to represent them and they can nominate themselves if they wish to.

If an employee is a member of a union, the union has default bargaining rights unless that employee nominates someone else as their bargaining representative.

The employer and employee representatives then develop a draft agreement and, when it has got to stage where there is a reasonable level of confidence that people are OK with it, a vote of employees is organised.

If a majority of the employees who vote, vote in favour of it, it is approved subject to certification by the Fair Work Commission.

What happens at the Fair Work Commission?

A copy of the signed agreement together with an Application to Approve an Enterprise Agreement (Form F16) and a Statutory Declaration (Form F17) and various other documents are filed with the Fair Work Commission.

The Commissioner who deals with it is then primarily concerned with the following questions:

  1. Whether the Agreement satisfies the Better Off Overall Test i.e. employees are better off under the Agreement than they would be under the relevant modern award(s).
  2. Whether the group of people covered by the agreement does not unfairly exclude other employees and
  3. Whether the Agreement has been fairly made i.e. the correct process has been followed, people have been properly consulted, prescribed timelines observed and people have been properly informed about the effects of making the Agreement on their wages and terms of employment before they voted on it

If the Commissioner has any concerns, an undertaking might be required or submissions might be invited for consideration.

Once the Commissioner can answer “yes” to the 3 questions noted above, the Agreement can be formally approved and legally takes effect from 7 days after the date of that approval.

Reasons for doing an enterprise agreement

There are a variety of very good reasons that might apply depending on the particular award coverage and the circumstances of the business. These include:

  1. Simplification: modern awards try to cover whole industries or particular occupations across multiple industries and we often find that much of the content in modern awards has little or any relevance to particular businesses. So we can trim it back to what is relevant.
  2. Flexibility: all modern awards have Individual Flexibility Clauses which allow some flexibility with existing employees in a limited range of matters and Facilitative Provisions which also allow some room for negotiation on some things. However, they won’t necessarily provide the sorts of flexibilities that employees might want and the employer is happy to offer and that can be addressed through an enterprise agreement.
  3. Customisation: modern awards are largely a one size fits all approach and we know that one size doesn’t fit all. For example, classification structures in modern awards are often difficult to apply to a particular business because they lack definition or they just don’t make sense. In most cases, they were developed decades ago and really don’t take account of technological and other changes to the way we work and the skills that we use today. If you pay people sufficiently above award, you can make your own structure that makes sense for your business and your people.
  4. Fairness: some modern awards have specific provisions which are just unfair for employer and employees. For example, modern awards which have Industry Specific Redundancy provisions allow an employee who resigns after at least one year’s service to receive a redundancy payment of up to 8 weeks while an employee who is retrenched after more than 5 years’ service gets less under the modern award than they would under the National Employment Standards that apply to most other employees. With an enterprise agreement, you can put everyone on the same footing with things like that.
  5. Protection: for some businesses, having an enterprise agreement of your own offers protection from coercion to enter into an enterprise agreement with a union which would force you to pay your workers at major project rates on all of the work that you do. That can make your business uncompetitive for other work. If you are in such an industry and have a non-unionised workforce who are happy to be that way, your own enterprise agreement can help you to get the right balance in paying higher rates on major project work and at lower levels on other work. Equally, a head contactor on a major project would likely want your business to have an enterprise agreement so as to avoid industrial relations disruptions to the project. All enterprise agreements are published on the Fair Work Commission’s website and you can use that to publicly demonstrate your employer value proposition to prospective employees because it is locked in by law.

Conclusions

The process for making an enterprise agreement is complicated and the Fair Work Commission’s approach to them is complex. Additionally, individual Commissioners can have their own way of dealing with them.

That means that you do need professional assistance in developing and implementing one and we can assist with that. Equally, if any of the scenarios described above fit your business situation, it can be a very worthwhile exercise that can deliver real positive change in workplace flexibility, fairness
and employee engagement.

If any of this is of interest to you, take advantage of our free first consultation to explore your options and how we can help.

CONTACT US

Ridgeline Human Resources Pty Ltd
ABN : 24 091 644 094

enquiries@ridgelinehr.com.au

0438 533 311

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Is reference checking worthwhile?

Is reference checking worthwhile?

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Is reference checking worthwhile?

great resignation

That is a question that is often asked and, like lots of things in the people and culture space, the answer is “that depends on how you do them”.

Properly structured and executed, reference checks can be invaluable.

They provide a real opportunity to explore the candidate’s fit with your business and the role in question through the lens of others’ real life experiences with and knowledge of them.

However, too often, there is a standardised HR procedure with generic questions ostensibly designed to ensure equal opportunity in the selection process, but which delivers little real intelligence about the candidate’s fit with your business and the role in question.

Here are our rules for conducting effective reference checks.

Rule #1: Do your preparation

Understand the role that you are recruiting to, the skills and knowledge that are necessary to perform the role effectively and the character attributes that exemplify your culture.

As you should do throughout the recruitment and selection process, think about the best ways that you can ascertain whether someone has those qualities.

Consider what you have learned about this candidate in the recruitment process to date  – what, based on the evidence at your disposal, you have reasonably determined that you are satisfied with and what you still have questions about. 

One simple way to do this is to get out a set of highlighters (physically or electronically), look at the Position Description for the role and use the traffic light method to work through each function and attribute to give you a good graphic picture of where the candidate is at – green means “yes”, yellow is “maybe” and red is “no”.

Then consider why you think that and how you can best answer the questions that you need to get answers to.

Rule #2: Purposefully design the conversation 

Remember that you need to know if this person is a fit with the role in your business and your culture – not the referee’s business and culture. 

Also remember that the referee can only effectively answer your questions if you firstly engage with them in a positive way and secondly give them the information on your needs so that they can respond in the right context.

So, in planning the conversation, you need to: 

  • Verify that the person is happy to act as a referee for the candidate and that the time is OK with a clear indication of how long it is likely to take (book a time that is convenient for the referee)
  • Provide a concise explanation of the nature of your business, the desired culture and the contribution that this role is expected to make so as to give the referee an accurate context in which to respond to your questions
  • Pose a series of questions that are based on your needs asking the referee to provide you with evidence of the candidate’s fit with those qualities based on their experience but very much in the context of your business
  • Express gratitude for the referee’s participation (that is just courteous but, if you want an extra reason, giving thanks builds goodwill and enhances your reputation and that might just pay off sometime).

Rule #3: Make it a conversation 

People are often nervous about providing referee’s comments especially if there is anything that might not be complimentary. 

It is important that you put the person at ease by making the process as informal as possible – make it a conversation rather than an interrogation. 

Start by thanking them for agreeing to act as a referee and confirm the process and time commitment for them.  Give them a brief overview of your business and the role for which the candidate has applied. 

Ask a few questions about the referee’s background eg “before we start talking about Mr XYZ, tell me a bit about yourself and your background.” This helps to give you context about the referee and helps the referee to relax into the conversation. 

Then establish the connection and level of the referee’s experience with and knowledge of the candidate. Explore the nature of the role(s) that the candidate had, what their key responsibilities were and how effective they were in meeting those. 

Also explore the culture of the organisation – ask what the core values were and how well the candidate fitted with those, asking for examples of situations and ways in which they practised the values in real terms.

Now it is time to drill down into the questions that you identified in the planning process as needing answers, making sure that you contextualise the questions to your needs. For example, “here at ABC Inc, our staff work closely with people in difficult circumstances, and we need to ensure that we are continuously supporting them and their mental health. How do you think Mr XYZ would manage that for the team he would lead in this role and why, based on your experience with him, do you think that is the case?” 

When you have finished your questions, ask the referee if there is anything that they would like to add. 

Finally, close off the conversation, thanking the referee for their time and information about the candidate. 

Rule #4: Reflect and revise 

Now revisit those questions that you came up with in the planning phase and the Position Description for the role. Adjust your ratings where appropriate based on the feedback that you received from referees. 

Ready to make the call now?

CONTACT US

Ridgeline Human Resources Pty Ltd
ABN : 24 091 644 094

enquiries@ridgelinehr.com.au

0438 533 311

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Family Business – Developing the next generation

Family Business – Developing the next generation

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Family Business – Developing the next generation

It is not easy running a business today and neither is raising a family. So what happens when you are trying to do both in the family business?
Many Ridgeline HR clients are family businesses and many of them hope that their businesses will prosper through successive generations of the family.
But the reality is that that isn’t easy to achieve – the competing pressures of business and family responsibilities often prove too much and can be damaging not only to the business but also to family relationships.

Some of the more common scenarios that we have come across are:

  • A family member enters the business for the wrong reasons – because they think that is expected of them or because mum and dad feel that they will not be able to succeed outside the business, so they need to provide a job and a livelihood;
  • Senior family members want to retire but don’t think that their successors are ready to take the next step and manage the business in their absence;
  • Junior family members who want to take that next step are frustrated by senior managers’ reluctance to “hand over the reins”;
  • Senior family members are reluctant to scale down their active business involvement or retire because work plays such an important part in their lives;
  • A family member’s work performance or behaviour is not up to scratch but is not addressed properly creating perceptions of nepotism and resultant disengagement and performance deterioration of other staff.

While each of these situations represents a real and often painful dilemma for the family business and family members, they can be prevented or resolved with proper planning, a degree of objectivity, a strong set of values and a bit of help.

So what do you need to do?

When you have a family member entering the business:

  1. Ensure that the new entrant understands that, while they will be supported and have every chance to succeed, they are subject to the same performance and development processes and expectations as all employees;
  2. Make it clear that there is no obligation to work in the business and you are happy to support them in another career direction if that is what they want to do;
  3. Find and appoint a non-family mentor for them – someone to whom they can go to confidentially discuss and get guidance on any questions, concerns or ideas that they have;
  4. Be clear on their strengths – both technical strengths (what I can do) and character strengths (how I best operate);
  5. Develop a Personal Plan which provides the opportunity for the new entrant to explore different work opportunities in the business and, at the same time, learn how the business works;
  6. Actively support the new entrant as they learn and continuously coach them, monitor their wellbeing and provide feedback to them – in this process, you should be discussing and sorting out which areas of the business/roles, the family member is showing capability in and which might not be a fit for them.

When you have been through all of that, you and the new family entrant should have a pretty good idea on whether working in the business is right for them and for you and be able to develop a career plan accordingly – whether that is in the business or elsewhere.

It may be that the family member has shown a talent that offers great career potential in a different industry setting or that warrants investment in studies of some sort. Perhaps getting a bit of experience in another business or role before returning to the business would have benefits.

Of course, sometimes there is just not a fit and that can be a challenging conversation. If you are unable to reach agreement or there is a dispute of some sort or you need help with one of those conversations, be prepared to get some independent help – someone who can sit down with the parties and facilitate discussions to an agreed resolution.

If you need help

Go and find people who are a good cultural fit with your business and can provide services that can help you in the following areas:

  • Facilitating planning discussions and developing program plans which address, roles, relationships, values and behaviour, strengths and wellbeing.
  • Coaching for business owners in the coaching of junior family members in the business
  • Assisting with resolution of any performance issues or disagreements that might arise
  • Ensuring that the business has appropriate policies and procedures to support management of family members in the business.

We do all of that stuff so we’re happy to have the conversation about how we can help.

CONTACT US

Ridgeline Human Resources Pty Ltd
ABN : 24 091 644 094

enquiries@ridgelinehr.com.au

0438 533 311

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Making policies real makes them work

Making policies real makes them work

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Making policies real makes them work

There has been a lot said in the media of late about the state of cultures in Parliament House, in the media and in the corporate world.

We know that issues of gender equality, equal opportunity and gender-based harassment and violence have been present and commonplace in society and workplaces for decades.

In organisations, we have our discrimination and harassment policies and our gender equity quotas and annual reporting requirements and our EAPs and more……..yet what has really changed?

When you look at how organisations and people talk and behave today, has much progress been made for women in real terms and in everyday behaviours that they experience?

Sadly not much…. as is evident from the wave of protests and outcries that we are seeing and hearing from women across Australia today.

Why is it so?

The answer is that all of those policies and quotas and reporting requirements have (in the main) just been dealt with as compliance requirements. That is to say that they have been seen to be about minimising risk of exposure for not having done the due diligence of getting a tick in that box because our lawyers or government or our customers said that we had to.

This is a common failing of policy settings and organisational mindset in all sorts of areas.

For example:

  • When we do SWOT analyses, what are the first things we focus on – weaknesses (where can we be hurt) and threats (how can we be hurt) ie we focus on risk not strengths.
  • In implementing quality assurance processes in business, the motivation most often is getting the tick for accreditation on your brand because you want to be able to qualify for that next tender or to satisfy a key customer requirement for certification.
  • With WHS policies and procedures, the focus first and foremost is to get documented systems in place, instruct people to use them and have evidence of that instruction so as to nominally be able to demonstrate satisfaction of the primary obligation to have safe systems of work. 

This means, in reality, they are only real to the extent that they generate a risk management strategy and process. Does that have real impact on organisational cultures and behaviours? Probably not.

Too often policies set out commitments or principles that are simply not supported by processes or leadership mindsets and actions. Or we decide that for operational reasons we will create an exception eg “we can’t afford to lose Harry even if he did that.” Or we don’t seem to be able to find the time to do what is required.

These scenarios just create contradictions with the end result being that people just don’t believe … how could they when “the rhetoric” and “the reality” are miles apart?

What should we do about it? 

The first thing we need to do is to acknowledge that the traditional risk management approach to implementing change doesn’t change behaviour all by itself.

The second is that the risk management process has to be real. That means that we need to genuinely explore and address the policies, processes and people who present risk in reality to women in our workplace ie in the policy settings, processes, attitudes and behaviours that define our culture.

When you introduce a new policy, do you do a real risk assessment on people ie do we identify who will be challenged to comply with this and what will we do about that?

It is also essential that leaders open their minds and hearts to the experiences and perspectives of women – not through a risk management lens that is about protecting management or fixing a problem but through an engagement lens which is about obtaining the best outcome by really giving women a voice, listening to it and acting positively on what they say. Ask the question: “How can I help?”

Be clear about what we are wanting to achieve (our purpose in this) eg: that might be “We want a workplace where equality and safety are real for everyone every day.”

Articulate some clear principles or strategies that underpin that purpose and provide the foundation for effective action, eg:

  1. Women genuinely have a voice that is heard and listened to and acted on.
  2. There is an organisation-wide process of risk assessment – a deep reflection on the people, the language, the policies and procedures and the behaviours within the organisation that present risks or disadvantages for women (directly or indirectly).
  3. There is an organisation-wide commitment to change and to not be bystanders who allow gender-based discrimination and harassment to happen.
  4. There is an ever evolving, effective and inclusive plan to deliver our “workplace where equality and safety are real for everyone every day”.
  5. Every person is held accountable for their language and behaviours and management of their relationships through regular conversations, education and coaching and, where they are not enough, discipline.
  6. Our leaders “walk the talk” in practise without exception and take proactive steps to support equality and safety for women throughout our organisation.

If you really want to change the dynamic of the conversation, the process and the outcomes, consider using Appreciative Inquiry as your change management framework. It uses a positive psychology approach centred on strengths that is much more engaging and positive to work through than traditional change processes.

It is a big challenge

This is a massive challenge for organisations and for society as a whole – for women and for men.

We have generations of institutionalised gender inequality that have defined people’s beliefs, attitudes and behaviours and we have to challenge them if we are to make progress towards true gender equality.

And it isn’t going to happen overnight – it requires commitment, perseverance, resilience and passion to keep the momentum.

It also requires respect, understanding and patience to generate and sustain lasting change.

How can we help? 

We have recently launched a new suite of services centred in positive psychology which are essentially about “making better workplaces” where organisations and their people flourish – see www.poswork.com.au 

Equality, diversity and psychological safety are all key components of Better Workplaces.

If you are interested in exploring this further, call Peter Maguire on 0438 533 311 to arrange a free initial consultation.

CONTACT US

Ridgeline Human Resources Pty Ltd
ABN : 24 091 644 094

enquiries@ridgelinehr.com.au

0438 533 311

PARTNER LINKS

TELL US WHAT YOU NEED HELP WITH