Creative compliance – classification structures

Creative compliance – classification structures

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Creative compliance – classification structures

great resignation

This is one of our creative compliance blogs where we explore options for being a little innovative within the constructs of the Fair Work system.

The Challenge

One of the difficulties that employers and employees can have with modern awards is understanding the classification and wage structures ie where a particular employee’s job fits and what the minimum rate of pay for that job is.

Why is this difficult?

Sadly, it is because classification structures in many awards simply don’t describe the work that people do. Some make no reference to tasks performed, some have some generic content around level of supervision or degree of independence which isn’t very helpful and some have stated qualification levels which, in some cases, are not actually relevant. 

How can that be the case?

Back in the early 1990s, employer associations and unions negotiated new so-called “skills based classification structures”. Ostensibly, this was about aligning job classifications and wage rates with industry training and qualification levels.

However, what actually happened was:

– Industry training people built the training curriculum and qualifications frameworks;

– Industrial relations people separately negotiated structures for each industry against a set of job benchmarks framed as a % of a tradesperson’s rate in the context of the particular awards relevant to the particular industry or occupation and the wage structures that already existed in those awards;

– Some industries simply set award classification levels by reference to the qualifications framework for the particular industry or occupation with little or no definition of tasks performed;

– Others set award classifications by aligning existing award wage levels for particular jobs (eg for a trades assistant or a forklift driver) with the closest benchmark % of the tradesperson’s rate, largely ignoring the qualifications framework in the negotiation process but including references after setting the wage levels; and

– While there were guidelines and the Australian Industrial Relations Commission nominally oversaw the process and had to approve the award classification structures, each industry pretty well did its own thing.

Some awards kept schedules of the pre-existing classification levels as references which were helpful.

Note: Ridgeline HR Practice Leader, Peter Maguire was a member of the Australian Textile Employers Industrial Relations Council and participated on the working party that developed the structure for the textile industry.

Then, with the advent of the Fair Work system, modern awards were created and there has been an ongoing modern award review process going on in the Fair Work Commission for the past 9 years.

With some awards, those reference schedules have been removed in these processes.

Of course, there is the other problem – that the way work is performed and the skills and knowledge required to perform that work effectively today can be very different to what it was when those so called skills-based classification structures were created 30 years ago.

Shouldn’t the Fair Work Commission fix it?

What is clear is that the award modernisation process really hasn’t been effective in modernising awards. It has largely been a rationalisation process to reduce the thousands of awards that operated federally and in States and Territories to a more manageable number. The Fair Work Commission has been effective in getting that number down to a bit over 120.

It has also been effective in standardising some provisions across awards to provide consistency but classification structures have largely been left alone and that is likely to remain the case.

What can you do about it?

If you are paying your people significantly above award, you have the opportunity of creating your own classification structure – something that you and your people see as being fair and that makes sense for your business.

You can do something entirely different to the award structure as long as people would all be paid more under your structure than they would be under the award structure.

What is important in implementing something of this sort is:

1. There are clear descriptors for each level which clearly differentiate between one level and the next

2. Your people are educated and consulted about the structure and are accepting of it as a fair way to recognise peoples’ skills and contributions

3. You have a process for people to seek reclassification based on their skills and abilities as they relate to your classification structure

4. Your classifications and remuneration satisfy the “Better Off Overall” principle i.e. they are above the award minimum rates for the corresponding award classifications

5. If other monetary award conditions (eg allowances or penalty payments or loadings) are to be factored into overall wage rates within your structure as well, your structure should include detail on what is included in the rates and how the calculations have been made

6. You update the rates every time there are award wage increases – generally these happen on 1 July each year via the federal minimum wage review conducted by the Fair Work Commission

7. You ensure that your contracts of employment and remuneration policies and procedures are aligned with your classification structure and processes.

You might also consider developing your own enterprise agreement and having that approved by your employees and the Fair Work Commission which makes it legally binding on all parties. It also serves as evidence that your pay and conditions are both fair and above award.

Conclusion

We do have strict compliance requirements under employment laws and modern awards but that doesn’t mean that you cannot be  creative and compliant.

If you want to explore opportunities to get creatively compliant, book in for your free first consultation by calling us on 0438 533 311 or emailing us at enquiries@ridgelinehr.com.au.

CONTACT US

Ridgeline Human Resources Pty Ltd
ABN : 24 091 644 094

enquiries@ridgelinehr.com.au

0438 533 311

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Is reference checking worthwhile?

Is reference checking worthwhile?

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Is reference checking worthwhile?

great resignation

That is a question that is often asked and, like lots of things in the people and culture space, the answer is “that depends on how you do them”.

Properly structured and executed, reference checks can be invaluable.

They provide a real opportunity to explore the candidate’s fit with your business and the role in question through the lens of others’ real life experiences with and knowledge of them.

However, too often, there is a standardised HR procedure with generic questions ostensibly designed to ensure equal opportunity in the selection process, but which delivers little real intelligence about the candidate’s fit with your business and the role in question.

Here are our rules for conducting effective reference checks.

Rule #1: Do your preparation

Understand the role that you are recruiting to, the skills and knowledge that are necessary to perform the role effectively and the character attributes that exemplify your culture.

As you should do throughout the recruitment and selection process, think about the best ways that you can ascertain whether someone has those qualities.

Consider what you have learned about this candidate in the recruitment process to date  – what, based on the evidence at your disposal, you have reasonably determined that you are satisfied with and what you still have questions about. 

One simple way to do this is to get out a set of highlighters (physically or electronically), look at the Position Description for the role and use the traffic light method to work through each function and attribute to give you a good graphic picture of where the candidate is at – green means “yes”, yellow is “maybe” and red is “no”.

Then consider why you think that and how you can best answer the questions that you need to get answers to.

Rule #2: Purposefully design the conversation 

Remember that you need to know if this person is a fit with the role in your business and your culture – not the referee’s business and culture. 

Also remember that the referee can only effectively answer your questions if you firstly engage with them in a positive way and secondly give them the information on your needs so that they can respond in the right context.

So, in planning the conversation, you need to: 

  • Verify that the person is happy to act as a referee for the candidate and that the time is OK with a clear indication of how long it is likely to take (book a time that is convenient for the referee)
  • Provide a concise explanation of the nature of your business, the desired culture and the contribution that this role is expected to make so as to give the referee an accurate context in which to respond to your questions
  • Pose a series of questions that are based on your needs asking the referee to provide you with evidence of the candidate’s fit with those qualities based on their experience but very much in the context of your business
  • Express gratitude for the referee’s participation (that is just courteous but, if you want an extra reason, giving thanks builds goodwill and enhances your reputation and that might just pay off sometime).

Rule #3: Make it a conversation 

People are often nervous about providing referee’s comments especially if there is anything that might not be complimentary. 

It is important that you put the person at ease by making the process as informal as possible – make it a conversation rather than an interrogation. 

Start by thanking them for agreeing to act as a referee and confirm the process and time commitment for them.  Give them a brief overview of your business and the role for which the candidate has applied. 

Ask a few questions about the referee’s background eg “before we start talking about Mr XYZ, tell me a bit about yourself and your background.” This helps to give you context about the referee and helps the referee to relax into the conversation. 

Then establish the connection and level of the referee’s experience with and knowledge of the candidate. Explore the nature of the role(s) that the candidate had, what their key responsibilities were and how effective they were in meeting those. 

Also explore the culture of the organisation – ask what the core values were and how well the candidate fitted with those, asking for examples of situations and ways in which they practised the values in real terms.

Now it is time to drill down into the questions that you identified in the planning process as needing answers, making sure that you contextualise the questions to your needs. For example, “here at ABC Inc, our staff work closely with people in difficult circumstances, and we need to ensure that we are continuously supporting them and their mental health. How do you think Mr XYZ would manage that for the team he would lead in this role and why, based on your experience with him, do you think that is the case?” 

When you have finished your questions, ask the referee if there is anything that they would like to add. 

Finally, close off the conversation, thanking the referee for their time and information about the candidate. 

Rule #4: Reflect and revise 

Now revisit those questions that you came up with in the planning phase and the Position Description for the role. Adjust your ratings where appropriate based on the feedback that you received from referees. 

Ready to make the call now?

CONTACT US

Ridgeline Human Resources Pty Ltd
ABN : 24 091 644 094

enquiries@ridgelinehr.com.au

0438 533 311

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Fair Work Facts – Hiring a new employee – The paperwork

Fair Work Facts – Hiring a new employee – The paperwork

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Fair Work Facts – Hiring a new employee – The paperwork

There is certain paperwork that you must give to new employees. This video explains what that is and where to get it.

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Ridgeline Human Resources Pty Ltd
ABN : 24 091 644 094

enquiries@ridgelinehr.com.au

0438 533 311

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Can flexible work be for everyone?

Can flexible work be for everyone?

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Can flexible work be for everyone?

juggling flexibility

So we have the “perfect storm” of lots of factors causing constriction of the labour market in the post-lockdown environment.

There is lots of talk about working from home and hybrid working from those who had to work from home during lockdowns and would like to keep doing that for at least some of the time.

Correspondingly there is a common call to employers to be flexible in this if they are going to be competitive in that tight labour market.

But what about all of those people who can’t work from home because their job (as distinct from their boss) doesn’t allow them to.

Clearly factory workers and drivers and construction workers and those in essential services and health care and childcare and aged care and many, many more cannot do their jobs at home.

So does that mean that they cannot have some flexibility?

It shouldn’t although the options might be more limited.

Here are some to think about:

    1. Introduce RDOs to give people a day off every month
    2. Have an early finish on Friday to let people get organised for the weekend
    3. Allow people to adjust their hours to attend to personal commitments (eg an employee works an extra half hour on each of four days to get two hours off on the other day – perhaps to help with remedial reading at school or to coach a child’s sporting team)
    4. Look at job sharing arrangements where a couple of employees work part-time in the same job
    5.  Trial a 4 day week (it is working well in some places)
    6. Allow people to purchase additional annual leave for extended holidays
    7. Let people use their personal/carer’s leave more flexibly to meet important personal needs that don’t involve sick leave or caring requirements
    8. Extend the use of compassionate leave to more than just the immediate family and household (eg to attend funerals for close friends and other relatives like uncles and aunts and cousins and nephews and nieces

Then there is the law

In some cases, an employee will have a legal right to request flexible working arrangements under National Employment Standards.

The Fair Work Act provides that employees who have worked with the same employer for at least 12 months can request flexible working arrangements if they:

    • are the parent, or have responsibility for the care, of a child who is school aged or younger
    •  are a carer (under the Carer Recognition Act 2010)
    • have a disability
    • are 55 or older
    • are experiencing family or domestic violence, or
    • provide care or support to a member of their household or immediate family who requires care and support because of family or domestic violence.

This includes casual employees who have a reasonable expectation of continuing employment.\

Such requests can only be refused on reasonable business grounds and an employer has to respond in writing within 21 days saying whether they accept the request and, if not, why not.

Awards provide additional detail on how these are to be managed and employees are able to take the matter to the Fair Work Commission for review if their employer refuses their request.

Conclusion

There is a lot to think about in this space whether you are wrestling with hybrid working, wanting to enhance your value proposition as an employer or grappling with your legal obligations.

If there is anything in this that you would like some further advice on, give us a call on 0438 533 311. Take advantage of our offer of a free first consultation.

CONTACT US

Ridgeline Human Resources Pty Ltd
ABN : 24 091 644 094

enquiries@ridgelinehr.com.au

0438 533 311

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Family Business – Developing the next generation

Family Business – Developing the next generation

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Family Business – Developing the next generation

It is not easy running a business today and neither is raising a family. So what happens when you are trying to do both in the family business?
Many Ridgeline HR clients are family businesses and many of them hope that their businesses will prosper through successive generations of the family.
But the reality is that that isn’t easy to achieve – the competing pressures of business and family responsibilities often prove too much and can be damaging not only to the business but also to family relationships.

Some of the more common scenarios that we have come across are:

  • A family member enters the business for the wrong reasons – because they think that is expected of them or because mum and dad feel that they will not be able to succeed outside the business, so they need to provide a job and a livelihood;
  • Senior family members want to retire but don’t think that their successors are ready to take the next step and manage the business in their absence;
  • Junior family members who want to take that next step are frustrated by senior managers’ reluctance to “hand over the reins”;
  • Senior family members are reluctant to scale down their active business involvement or retire because work plays such an important part in their lives;
  • A family member’s work performance or behaviour is not up to scratch but is not addressed properly creating perceptions of nepotism and resultant disengagement and performance deterioration of other staff.

While each of these situations represents a real and often painful dilemma for the family business and family members, they can be prevented or resolved with proper planning, a degree of objectivity, a strong set of values and a bit of help.

So what do you need to do?

When you have a family member entering the business:

  1. Ensure that the new entrant understands that, while they will be supported and have every chance to succeed, they are subject to the same performance and development processes and expectations as all employees;
  2. Make it clear that there is no obligation to work in the business and you are happy to support them in another career direction if that is what they want to do;
  3. Find and appoint a non-family mentor for them – someone to whom they can go to confidentially discuss and get guidance on any questions, concerns or ideas that they have;
  4. Be clear on their strengths – both technical strengths (what I can do) and character strengths (how I best operate);
  5. Develop a Personal Plan which provides the opportunity for the new entrant to explore different work opportunities in the business and, at the same time, learn how the business works;
  6. Actively support the new entrant as they learn and continuously coach them, monitor their wellbeing and provide feedback to them – in this process, you should be discussing and sorting out which areas of the business/roles, the family member is showing capability in and which might not be a fit for them.

When you have been through all of that, you and the new family entrant should have a pretty good idea on whether working in the business is right for them and for you and be able to develop a career plan accordingly – whether that is in the business or elsewhere.

It may be that the family member has shown a talent that offers great career potential in a different industry setting or that warrants investment in studies of some sort. Perhaps getting a bit of experience in another business or role before returning to the business would have benefits.

Of course, sometimes there is just not a fit and that can be a challenging conversation. If you are unable to reach agreement or there is a dispute of some sort or you need help with one of those conversations, be prepared to get some independent help – someone who can sit down with the parties and facilitate discussions to an agreed resolution.

If you need help

Go and find people who are a good cultural fit with your business and can provide services that can help you in the following areas:

  • Facilitating planning discussions and developing program plans which address, roles, relationships, values and behaviour, strengths and wellbeing.
  • Coaching for business owners in the coaching of junior family members in the business
  • Assisting with resolution of any performance issues or disagreements that might arise
  • Ensuring that the business has appropriate policies and procedures to support management of family members in the business.

We do all of that stuff so we’re happy to have the conversation about how we can help.

CONTACT US

Ridgeline Human Resources Pty Ltd
ABN : 24 091 644 094

enquiries@ridgelinehr.com.au

0438 533 311

PARTNER LINKS

TELL US WHAT YOU NEED HELP WITH