I often hear talk in businesses about how people are sending too many emails instead of just going and talking to the other party.
Organisations everywhere seem to be struggling with managing this and the impact that it can have on work and personal relationships.
I learned the value of conversations a long time ago under two very different managers – the first one managed HR by getting around the place and having conversations with people. The second sat in his office and issued policies and memos.
People loved the first one, trusted him, listened to him and worked proactively with him. Of course he confirmed things in writing when necessary but relationships came first. He was great to work for.
The second one was not a bad guy but, because he dealt through memo rather than conversations, people did not get to know him. He was all risk management process and really didn’t have good relationships with anyone. So they didn’t trust him and they resisted him. I looked for and found another job.
I saw this image on linkedin and thought it captured the message really well.
Perhaps before sending an email, we should think about whether a conversation would be better.
Not a bad exercise for a team to have a conversation about – when you should have a conversation and when an email is best.