If people are your greatest asset (as is so often said to be the case), why is it that so few organisations actually put people at the centre of their business strategy and activity?
Why? Because for the past thirty years, Australian businesses have generally been focused on risk management and process control and more recently metrics as the drivers for managing people.
The philosophy has been about efficient process, delegation of responsibility, compliance and consequences for non-compliance.
But that is hardly engaging, is it? And, while you certainly need to have efficient processes and appropriate policies in any business, it won’t really deliver a high performance culture, will it?
So what can you do differently?
Use the relationships between people in your business as the driver for improvements.
You do this by understanding and getting buy in to the inter-dependencies between people and here are a few examples:
- When you have someone new start, identify the key people that this new starter will interact with in their role and introduce them to what these relationships look like by getting them to ask three questions of each of these people: What is your role? What do you rely on me for? What do I rely on you for? That will help the new person to settle in so much faster and effectively because they understand where they fit in the relationship sense.
- When you set up a project, map the inter-dependencies between project team members and other stakeholders by answering those same 3 questions. That is a great aid to project planning and execution.
- When you are resolving conflict between people, explore the inter-dependencies (ie what do I rely on you for and what do you rely on me for). Then determine what is working well and celebrate it and identify what can be improved and commit to a plan together to deliver those improvements. By focusing on the professional inter-dependencies and partnering in the improvement plan, you move beyond the blame game to effective shared solutions.
These are just a few of the ways that we leverage the power of positive relationships in Helping PEOPLE in BUSINESS.