Beyond Compliance: The Construction Culture Standard

Beyond Compliance: The Construction Culture Standard

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Beyond Compliance: The Construction Culture Standard

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A few years ago a Construction Industry Culture Taskforce was established via a collaboration between the Australian Constructors Association and the NSW and Victorian Governments with the help of a few academic experts. That has led to the creation of a Culture Standard for the industry with the aim of improving the character of the industry relative to mental health, gender equality and life balance 

Background

As the construction industry faces mounting pressure to deliver critical infrastructure, it has reached a crossroads. Issues like chronic overwork, high suicide rates, and a severe lack of diversity are no longer just “part of the job” – they are systemic risks costing the Australian economy approximately $8 billion annually.

That’s why the Construction Industry Culture Taskforce (the CICT) was formed – to look at what the key barriers are that need to be overcome to create a better industry culture and to devise ways to overcome these barriers.

That work undertaken by the CICT has led to the release of the 2025 Culture Standard for the Construction Industry. This framework is designed to move the industry from “whispering” about health to making it a core pillar of project success.

 What is the Culture Standard?

The Culture Standard is a procurement-based framework that establishes clear requirements for how construction projects should be managed to prioritise people. It is built upon three interrelated pillars:

  • Wellbeing: Prioritising mental health through stigma-free support programs and schedules that manage workload pressures. 

  • Time for Life: Ensuring workers have adequate rest by targeting a 5-day work week (5 days in 7), capping hours at 50–55 per week, and providing consecutive days off 

  • Inclusion & Diversity: Creating workplaces free from offensive material, providing proper amenities, and setting transparent targets to increase female participation and close gender pay gaps.

Why was it developed?

The industry’s current performance in these areas is among the poorest in Australia. Key drivers for the Standard include:

  • The Wellbeing Crisis: Construction workers face suicide rates double the national average, with 75% reporting high stress.

  • The Diversity Gap: As the most male-dominated industry in the country, construction is missing out on a massive talent pool during an acute labor shortage.

  • The Productivity Myth: Research from CICT pilot projects proved that reducing hours does not harm productivity; instead, a rested workforce is safer and more efficient.

How will it be used?

The CICT’s goal is for the Standard to become a mandatory part of public sector procurement and the Australian Constructors Association has been lobbying governments to adopt it for that purpose. This would mean that:

  • Clients (government agencies) would prioritise the Standard in requests for tenders.
  • Contractors would need to demonstrate exactly how they will meet the Standard’s requirements as part of their bid.
  • Compliance would be monitored throughout the project life cycle, from delivery to handover.

How to implement the Culture Standard

Successful implementation requires a shift in how projects are planned and led:

  • Project Scheduling: Instead of 6- or 7-day site operations being the default for workers, schedules must be built around a 5-in-7 model with “healthy programming” that allows for recovery.

  • Flexibility Plans: Each project must develop and promote a specific “Project Flexibility Plan” to support workers with personal and family commitments.

  • Leadership Commitment: Leaders must move beyond “safety banter” and proactively advocate for the Standard, ensuring mental health first aiders are available and that gender-biased hiring is eliminated.

How this interacts with positive duties

In recent years, new positive duties have been legislated federally and by each State and Territory to eliminate or reduce risks from psychosocial hazards. Many of these hazards relate directly to the three pillars in the standard (wellbeing, time for life and inclusion and diversity).

A positive duty to prevent sexual harassment and gender-based behaviour and related victimisation and workplace environmental factors is also in place under both federal land State legislation.

So there are already multiple statutory duties on employers and others to address the issues that the Culture Standard has been developed to fix.

Other related duties

In addition to those positive duties, organisations with 100 or more employees have to lodge annual returns on Gender Equality/Pay Gaps with the Workplace Gender Equality Agency and this year, organisations with 500 or more employees have to provide plans detailing targets and action plans for improvement against these targets.

The WGEA publishes information on every respondents’ pay gap each year.

Our thoughts

We have been providing HR service to construction businesses for over 25 years and we are well aware of the challenges that the industry has in each of the 3 pillars in the Culture Standard.

We believe that the right approach to addressing the positive duties to eliminate or reduce risks from psychosocial hazards and to prevent sexual harassment and gender-based behaviour will go a long way towards addressing the matters contained in the Culture Standard.

Mostly, it requires a fundamental change in the way that industry stakeholders think and act. That starts with government and major (head) contractors in how they design work and engage others (eg sub-contractors and other service providers). Educating them and creating a psychologically safe environment for them to engage in the conversation and be part of the solution is critical.

How we can help

Ridgeline HR has been helping organisations including many construction businesses with compliance and cultural matters since 2000.

We have a strong record of working effectively with Government and with industry associations as well as in conducting compliance and cultural assessments of client organisations.

We can help you to design and implement an integrated cultural change program that will address your obligations as set out above and will help you to demonstrate that your organisation meets the Culture Standard. 

Our Practice Leader, Peter Maguire, is available to facilitate discussions with your management group or your Safety or Consultative Committee to work through these questions and tailor the right approach for your business and your people.  If you would like to know more about this, please let us know via the Contact Form below.

 

CONTACT US

Ridgeline Human Resources Pty Ltd
ABN : 24 091 644 094

enquiries@ridgelinehr.com.au

0438 533 311

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How to deal with Working From Home

How to deal with Working From Home

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How to deal with Working From Home

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The Victorian Government has announced an intention to legislate a right to work from home for up to two days per week which will operate effectively from 1 September 2026 and 1 July 2027 for small businesses. What does this mean in reality and what should organisations be doing in preparation for the legal changes?

Is this legislation good?

This legislation is absolutely unnecessary and is solely motivated by an unpopular government desperately trying to garner votes at the upcoming State election.

Victoria transferred its workplace relations powers to the Commonwealth decades ago and matters like this should and are being dealt with in the federal jurisdiction. For example:

  • Certain categories of employees already have statutory rights to request a flexible working arrangement (which can include working from home) and have access to the Fair Work Commission in the event of a dispute with their employer over that request
  • All modern awards have provisions on Individual Flexibility Arrangements and Requests for Flexible Working Arrangements and Facilitative Provisions which provide a variety of negotiable flexible arrangements
  • During COVID lockdowns, modern awards were varied to specifically address the question of working from home through additional flexibilities
  • The Fair Work Commission is currently running a case on model clauses for working from home arrangements 

So the question of working from home arrangements is being comprehensively dealt with in the jurisdiction which should have carriage of it.

The Allan Government is electing to use the Equal Opportunity jurisdiction to pass the legislation  which will just mean that there is an extra jurisdiction that we have to deal with because it will still be part of the Fair Work system too.  

Smart employers are already offering flexible work arrangements including WFH options where they can make that work in practice. Even the Premier acknowledges that “more than a third of workers – including 60 per cent of professionals – regularly work from home”.

Add all of that up and that’s why the legislation is just a bad idea on so many counts.

Existing rights to request flexible working arrangements

Employees who have clocked up 12 months service with an employer already have a statutory right to request a flexible working arrangement which can only be refused on reasonable business grounds if they:

  • are pregnant
  • are the parent, or have responsibility for the care, of a child who is of school age or younger
  • are a carer (within the meaning of the Carer Recognition Act 2010)
  • have a disability
  • are 55 or older
  • are experiencing family and domestic violence, or
  • are caring for or supporting an immediate family or household member who requires care or support because they are experiencing family and domestic violence.

So a fair slice of your workforce probably already have these rights – just consider:

  • How many of your people are parents with children up to 17 or 18 years old and still at school?
  • How many of your people might have ASD or ADHD or Tourettes or dyslexia or other neurodivergent conditions that could be classified as disabilities? Or other forms of disability?
  • How many fall into one of those other categories?

Admittedly, the request has to be related to the particular attribute that the employee is seeking flexibility for (eg parental or carer requirements).  

But does this existing right mean that this legislation perhaps doesn’t have as big an impact as you thought might be the case?

What are reasonable business grounds for refusal of requests?

According to the Fair Work Ombudsman, what counts as reasonable business grounds for refusing a request for flexible working arrangements will depend on the individual circumstances, including the nature and size of the business, the employee’s role and duties and the requested arrangements. Examples of reasonable business grounds include but are not limited to:

  • cost – the requested arrangements would be too costly for the employer
  • capacity – there’s no capacity to change the working arrangements of other employees to accommodate the request
  • practicality – it would be impractical to change the working arrangements of other employees, or take on new employees, to accommodate the request
  • inefficiency or impact – the requested arrangement would be likely to result in significant loss in efficiency or productivity, or have a significant negative impact on customer service.

We have yet to see the detail of the proposed legislation and it doesn’t sound like we will for a few months yet but hopefully it will not be inconsistent with what we understand to be reasonable business grounds. 

And if the job really can’t be done from home?

There are lots of jobs that can’t be done from home and there are going to be people who resent the fact that others get that flexibility and they can’t have it.

We have already heard the Victorian Police Association flag that they want some compensation for their members because they can’t access that workplace right. We might see that come up as a claim in enterprise agreements.

Think about ways that you might be able to offer this people some flexibility eg an RDO or a 4 day week or flexible starting times  or ….  talk about it. 

What should you be doing?

No doubt, you are hearing from lots of lawyers and consultants that you need to rush off and review your flexible working or WFH polices and procedures.

Before you do that, let’s have a little reality check. We haven’t seen the legislative detail yet but it won’t be long after we do that it takes effect so what can we do now to prepare.

Remember that positive duty to eliminate or reduce risks from psychosocial hazards that legally took effect in Victoria on 1 December 2025?  There are a few hazards that are in play here like, for starters:

  • Change management
  • Support
  • Remote or isolated work
  • Organisational justice

That positive duty means that you need to consider the question of how you ensure that employees are able to competently perform their roles in a psychologically, emotionally and physically safe manner.

So here are some questions for you to think about: 

  1. If you currently have working from home arrangements in place, what is working well and what needs improvement and why (in each case)?
  2. Looking at the various roles in your organisation, are there any that cannot be done from home and why or are there ones where some functions can be but others can’t and why? 
  3. Looking at your workforce, how many of your people already have a statutory right to request a flexible working arrangement?
  4. If you have been insisting on people coming to work rather than working from home, what are the reasonable business grounds that you would be relying on for refusal of a WFH request and would they stand up? That is, are they really reasonable at law? Consider position by position and employee by employee.
  5. If you have people whose jobs simply cannot be done from home, what flexibilities might you be able to offer them so that they feel like you recognise their needs too?
  6. Bearing in mind the real obligations that employers have to properly consult people about matters that affect them under both workplace relations and workplace health and safety law, what consultative processes do you have in place to do that at organisational, team and individual levels and how well do they work?
  7. What internal processes do you have in place for people to raise grievances if they have concerns about your policies or their particular situation and how you are dealing with that and again how well do they work?
  8. How do you integrate your WHF practices into your performance and development management processes?
  9. What support and training and resources do your line managers and supervisors need to effectively play their parts in the process in a psychologically safe way for them?
  10. Then, once you have been through all of these steps and you have seen what the new legislation requires (expected in July), have a look at what you need to do with your policies and procedures.

These are all questions that should have been considered in relation to exisiting rights that workers have – the new legislation just gives us another reason to ask them. 

Our Practice Leader, Peter Maguire, is available to facilitate discussions with your management group or your Safety or Consultative Committee to work through these questions and tailor the right approach for your business and your people.  If you would like to know more about this, please let us know via the Contact Form below.

 

CONTACT US

Ridgeline Human Resources Pty Ltd
ABN : 24 091 644 094

enquiries@ridgelinehr.com.au

0438 533 311

PARTNER LINKS

TELL US WHAT YOU NEED HELP WITH

Has the penny dropped for you?

Has the penny dropped for you?

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Has the penny dropped for you?

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One of the most significant changes that has been introduced in the last few years is the new “positive duty” standard of compliance relative to sexual harassment, gender-based behaviour and psychosocial hazards. Current signs suggest that the “penny hasn’t dropped” with lots of organisations about what this really means. Has it dropped with you?

A positive duty means that we have to do things differently

Positive duties have been introduced for 3 reasons:

  1. We have real problems in our workplaces with mental health issues associated with psychosocial hazards and harm caused primarily to women by gender-based behaviour such as sexual harassment
  2. The existing “risk management” model of compliance commonly used by organisations doesn’t work and, in many cases, not only doesn’t help but aggravates the harm and
  3. It is not sustainable in terms of the harm caused to people and the associated costs in lost productivity and escalating health costs.

You see, putting out policies, telling people that they have to follow them and running education sessions on respect at work just isn’t enough.

We have been doing that for decades with issues like bullying and sexual harassment but have they made any real difference where it matters ie in changing behaviour so that they don’t happen in the first place? 

The simple answer to that is “no” as evidenced by the fact that these positive duties have been imposed because we need to do things differently. 

A timely reality check

Former Federal Sex Discrimination Commissioner, Kate Jenkins, conducted the national enquiry into sexual harassment which resulted in the Respect@Work Report,  introduction of the positive duty to prevent sexual harassment, victimisation and gender-based behaviours.

In an article on HR Daily, Ms Jenkins is reported as saying that:

  • many workplace managers told the inquiry that they were tackling sexual harassment through a policy, some training and a complaint procedure
  • organisational processes were primarily a defence mechanism
  • the focus of workplace leaders wasn’t on preventing sexual harassment but preventing complaints
  • for those who are trying to make people more comfortable complaining, her message was “if your focus is on asking people to complain about psychosocial hazard concerns, then your focus is not on preventing them”
  • Leaders should be asking why harassment is occurring and what can we do to change this
  • Of the 7 compliance standards in the Respect@Work Guidelines, leadership is the most important.

What she is essentially saying is that it is about action to change behaviour and that starts with commitment and action from the top. It is about making it real in your workplace culture and not just words in a policy or training session.

Has the penny dropped?

What should you do

Unfortunately, what we are seeing is a “risk management response” from most organisations and HR/WHS Consultants – they are writing new policies, running education sessions and telling people to behave which just perpetuates the problems that the positive duty is intended to address. Clearly, the penny hasn’t dropped.

As with any matter around people and culture, we encourage you to look at these things on 3 levels – organisational, team and individual – and please do that by engaging with your people in determining what the realities for your business and people are and covering off all of the bases. 

Remember it is about your business and your people so don’t just borrow or buy a policy statement from someone else and remember our 4C compliance model because unless you do all 4Cs, you are not truly compliant:

  • Commitment – the fundamentals that deliver purpose and compliance
  • Capability – the tools and systems that enable good people practice
  • Competency – the skills and knowledge that deliver positive outcomes for businesses and people
  • Culture – the integration of all of that to deliver everyday employee engagement and high performance.

We can help

We developed our 4C compliance model 20 years ago and that is how long we have been practising to that standard so it isn’t new for us. We could say that the law has caught up now but the truth is that, while positive duties have brought the flaws in the existing compliance models into sharp focus, we have known that they have been there all along.  

And that is because what we are dealing with is PEOPLE BUSINESS – it is about people and relationships.

We have put together blogs and accompanying explainer videos on each of the 14 psychosocial hazards in the Model code for managing psychosocial hazards at work published by Safe Work Australia. One of those covers sexual harassment. They are designed to give businesses an understanding of the sorts of questions you should be asking in your workplace to identify any issues that you might need to address. You can access them for free on the News Events page on our website and we encourage you to use them to do a preliminary risk assessment.

If you would like to learn more about ways that we help with this or any other HR issue, please call us on 0438 533 311 or email us at enquiries@ridgelinehr.com.au.

CONTACT US

Ridgeline Human Resources Pty Ltd
ABN : 24 091 644 094

enquiries@ridgelinehr.com.au

0438 533 311

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TELL US WHAT YOU NEED HELP WITH

Opportunity knocks!

Opportunity knocks!

Latest News & Events

Opportunity knocks!

example flexible working arrangement

So you have new positive duties to eliminate sexual harassment and to eliminate or control psychosocial hazards, right?

And people are telling you that this is another layer of compliance and risk that you have to negotiate as a business owner or manager or find yourself in hot water, right?

What if I told you that, if you really do value and want to care for your people, this is a great opportunity…..to validate what you are doing right as well as to identify ways that you can do it better?

Like most “compliance questions”, it is about your mindset – are your people assets to be cared for or risks to be managed?

What would it look like if we flipped it?

Let’s revisit a few of the psychosocial hazards in Safe Work Australia’s “Model code for managing psychosocial hazards” and picture them as strengths:

  1. The work demands on our people are reasonable physically, psychologically and emotionally
  2. Our people have reasonable control over their jobs
  3. Our people are well supported.
  4. Our people are clear about the roles that they play in our organisation.
  5. People believe that we manage and communicate change effectively.
  6. People believe that they are properly and appropriately recognised and rewarded for the contributions that they make.

And so on for the rest of the psychosocial hazards. 

When you look at them in that way, how many of those statements do you think might be true in your organisation?

Where do you see that there might be opportunities for improvement?

Changing the language can make a real difference to how you look at the subject matter can’t it? 

And guess what – when you see this as an opportunity knocking, you will find it is actually the best way to manage the risks.

How can we help 

We have been encouraging and helping organisations to adopt a positive mindset to improving workplace culture, communications and people practices for many years so, for us, the new positive duty stuff just adds some context to what we have already been doing with our clients. It is nothing new for us and it needn’t be especially challenging for you with the right guidance and support. 

So for us it is just business as usual with a few more tools in the toolkit. 

Need help?

  • Give us a call on 0438 533 311 or email enquiries@ridgelinehr.com.au to arrange your free first consultation to see how we can help with advice and support on this or any other HR matter

CONTACT US

Ridgeline Human Resources Pty Ltd
ABN : 24 091 644 094

enquiries@ridgelinehr.com.au

0438 533 311

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TELL US WHAT YOU NEED HELP WITH

New code on sexual and gender-based harassment adds to the mix

New code on sexual and gender-based harassment adds to the mix

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New code on sexual and gender-based harassment adds to the mix

example flexible working arrangement

Safe Work Australia has published a new code on sexual and gender-based harassment which makes reference to the positive duty to eliminate sexual harassment and gender-based behaviours that has been legislated nationally under the Sex Discrimination Act. You can access the code here.

It also notes that satisfying your duty under the Sex Discrimination Act doesn’t necessarily mean that you would also satisfy your WHS obligations – for example in relation to the positive duty to eliminate or control psychosocial hazards.

It also makes the point that, if someone is sexually harassed, it is likely that other psychosocial hazards could be in play.

I then got to thinking about all of the different jurisdictions that now have a footprint in the area of sexual harassment and how confusing it must be for people (whether a victim trying to access help or an employer trying to understand their obligations) to work out where to go for what – the picture above tells the story.  

So who does what?

This is what it looks like for Victorian employers and employees.

Firstly, Safe Work Australia which published this code is a national body funded by Commonwealth, State and Territory governments to develop national policy and guidance materials such as codes on workplace health and safety matters. It is not a regulator and has no involvement on complaints or enforcement matters. 

WorkSafe Victoria is the regulator on Workplace Health and Safety matters in Victoria. Complaints of sexual harassment can be made to WorkSafe Victoria and they will investigate such matters in the context of whether there is any breach of WHS obligations.

The Australian Human Rights Commission is an independent authority that investigates complaints about discrimination and human rights breaches. It does accept complaints of sexual harassment and discrimination and can assist in resolution of complaints through a process of conciliation. Since December 2023, it also has inspection and enforcement powers relative to any alleged breaches of the new positive duty on PCBUs including employers to eliminate sexual harassment and other unwanted gender-based behaviour.

The Victorian Equal Opportunity and Human Rights Commission deals with complaints under Victorian Equal Opportunity legislation including those related to sexual and gender-based harassment and provides a voluntary conciliation service.

The Fair Work Ombudsman is the national workplace relations regulator. Part of its role is educational and providing employers and employees on their obligations and rights and legal processes for dealing with such things as sexual harassment. Because there are specific jurisdictions that deal with sexual harassment cases, they are more likely to provide advice on what options a worker has rather than deal with a complaint themselves.

The Fair Work Commission has, for a number of years, had the power to issue “stop sexual harassment orders”. Since March 2023, the Commission has had additional powers enabling it to accept claims of sexual harassment and implement mediation, conciliation and arbitration processes to resolve them.  It is important to note that all workers, not just employees, have access to this jurisdiction.

So what do you do now?

As you can see from the above, this is a very complicated area of law with a variety of pathways that a complainant might take depending on the outcome that they are looking for.

There are a couple of things that all employers need to do. 

Firstly, take the positive duty to prevent sexual and gender-based harassment seriously and ensure that you do what is necessary to meet that duty.

Secondly, ensure that you have access to sound and informed professional advice.

At Ridgeline HR, we can help you with a lot of that and we have a network of specialist lawyers and other professional service providers to assist in complex or specialised areas.

If you would like to explore how we might help you and your business in this or any other area of people compliance and culture, please give us a call on 0438 533 311 or email enquiries@ridgelinehr.com.au to arrange your free first consultation.

 

 

CONTACT US

Ridgeline Human Resources Pty Ltd
ABN : 24 091 644 094

enquiries@ridgelinehr.com.au

0438 533 311

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TELL US WHAT YOU NEED HELP WITH

Psychosocial hazard #14 – Conflict or poor workplace relationships and interactions

Psychosocial hazard #14 – Conflict or poor workplace relationships and interactions

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Psychosocial hazard #14 – Conflict or poor workplace relationships and interactions

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The final psychosocial hazard that is listed in Safe Work Australia’s Model Code of Practice on Managing Psychosocial Hazards at Work is “conflict or poor workplace relationships or interactions”.

Why is conflict or poor workplace relationships or interactions a psychosocial hazard?

This hazard involves poor workplace relationships or interpersonal conflict between colleagues or with other businesses, clients or customers.

It may involve frequent disagreements, disparaging or rude comments, from one person or multiple people. A worker can be both the subject and the source of the behaviour. It could also be inappropriately excluding a worker from work-related activities. 

Some questions that you might ask to assess whether there are any  psychosocial hazards related to conflict or poor workplace relationships and interactions in your workplace include:

  • Is the workplace one where staff are encouraged to compete with each other and so they don’t support each other?
  • Is there a culture where swearing, name calling, being rude or spreading rumours are commonplace and not addressed appropriately?
  • Are there managers or customers who make unreasonable demands on workers and who are critical or complain when they don’t get what they want?
  • Is the leadership team dysfunctional and not respected by the workers?
  • Does the workplace lack the policies and procedures and the training that are needed to set appropriate standards of behaviour and to effectively deal with any incidences of disrespectful or unsatisfactory conduct?
  • Are changes made to work processes, systems or resources without consulting the affected workers?
  • Do you have managers who micro manage people who don’t need that level of supervision to do their jobs?
  • Is there a lack of defined work processes and clarity of roles and interdependencies between workers?

This list is not exhaustive and while we have based these posts on the model code produced by Safe Work Australia, there can be differences in the specific details for each State or Territory. So you need to check that in the jurisdiction in which your workplace lies.

Need help?

Give us a call on 0438 533 311 to arrange your free first consultation to see how we can help with advice and support on this or any other HR matter.

CONTACT US

Ridgeline Human Resources Pty Ltd
ABN : 24 091 644 094

enquiries@ridgelinehr.com.au

0438 533 311

PARTNER LINKS

TELL US WHAT YOU NEED HELP WITH