Why is it that some businesses have people who stay with them and consistently perform well?
How do they keep them motivated?
Here are a few essential elements at the CORE of successful employment relationships:
To get the right results, you need to be clear about:
- The plan – business goals and values provide the foundation for alignment of people with business needs
- Competencies – the skills and behaviours which drive your recruitment, selection and training activities
- Roles – the tasks that people are to perform and the results that are expected
- Resources – the systems, tools, information and relationships needed to succeed
- Communication – ongoing and open dialogue to ensure continuing alignment of people with business needs.
People want to do a good job and generally welcome opportunities to:
- Be involved – to be asked for their opinion and to have the opportunity to make a contribution
- Grow – to develop skills and experience new opportunities for expanding and applying their knowledge and expertise
- Comply – to understand what is expected of them in results and behaviour and do it and
- Succeed – to deliver the results expected
Recognition of people’s value to the business is critical for ongoing motivation and delivery of results as well as in meeting legal obligations in managing people. These include:
- Remuneration and benefits – ensuring that people receive pay, benefits and conditions of employment appropriate to the role that they perform, the contribution that they make and its worth in the marketplace and having regard to obligations under legislation and awards.
- Ongoing feedback – investing the time to have regular reviews against personal goals, recognition of achievements and areas for improvement
- Rewards – personal incentives (ensuring that statutory obligations re minimum rates and conditions are still met) or other forms (public recognition, gifts or gift vouchers, development opportunities, etc)
- Correction – despite best efforts, sometimes a relationship doesn’t work and underperformance needs to be addressed promptly, sensitively and legally.
People like equilibrium – a sense of balance and assurance in:
- Life – balancing our family and personal needs and our working life is as a key driver in attracting and retaining good people
- Respect -mutual respect between the employer and the employee and the capacity for open and honest communication
- Team – people want to belong and to have a sense of being part of a collective in which they are respected for who they are and what they contribute
- Security – the knowledge that the business is successful, my job is safe and I will be able to provide for my needs and those of my family.
- Sustainability – people’s confidence in the business commitment to continuous improvement and good corporate citizenship.
Focus on these core elements and you will optimize your prospect of having motivated people in your business and a great return on your investment in people.